Job Description Summary

The Customer Application Engineer for Substation Automation supports business growth by delivering accurate, competitive, and compliant proposals for substation automation, protection, control, Digital Substation and Cyber Security Proposals
In this current role, it is expected that Lead Customer (Tendering Engineer) will manage the entire bid process pertaining to Grid Automation, from analyzing client requests to submitting proposals. The focus will be on interpreting customer requirements, defining optimized technical solutions, and ensuring alignment with applicable standards and commercial objectives. It involves close collaboration with internal stakeholders and external partners to develop robust cost models, assess risks, and optimize scope and delivery. The position plays a critical role in securing profitable projects through disciplined tender governance and strong technical judgment.

Job Description

What will you do:

Proposals Management

Technical Analysis of customer needs/RFQ to define and offer products/Service/Solutions based on DS Agile / G500/ GPG/ AAA portfolio, Cyber Security, MiCOM and Multilin range of products. In some potential bids, Packaging with Telecom and M&D scopes are to be concluded

Ensure Complaint offer to the technical specifications in accordance with tender requirement

Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register

Managing & Implementation of the Return of Experience (ROE)

Ensure proposals are in accordance with commercial and execution strategies

Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution

Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site

Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings

Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of Bids

Review and respond to Technical Clarifications of bid and presenting the solution to the customer

Support order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover process

Support the Sales team in commercial and technical meetings/negotiations with customers

Bid Process Management

Ensure the complete bid management phases to ensure compliance to Company's policy & Instructions

Ensure Bid Management process in context to package offering towards the customer

Ensure conducting different tender reviews internally with all stakeholders as per Tender Due dates

Conduct Transfer Meeting and hand over relevant documents to operations team

Costing and Pricing Analysis

Review and maintain Tendering Hit Rate (Submission %age and Win rate with Quality Bids)

Responsible for review and analysis of cost and price preparation & calculations

Responsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcing

Responsible for ensuring correct costing in Estimation tool in accordance with latest updates

Cost Optimization & Risk Analysis: Challenge product/solution costs and delivery costs in tenders

Commercial/ Technical win loss Analysis of Bids

What will you bring:

Bachelor's degree in engineering preferably in Electrical/Electronic Engineering or equivalent experience

Minimum 5 years of experience in Tendering, commercial, techno-commercial for Grid Automation Products, Systems, Services and overall experience of 12 years plus.

Comprehensive knowledge and understanding of grid automation, protection and DCS/SCS

Strong verbal and written communication skills in English

Willingness to travel internationally up to 10-15% of the time, based on business needs.

What will make you stand out:

Understanding and knowledge of Indian customer requirements and specifications, Knowledge on Cyber Security solutions, HVDC concepts, HVAC Protections and SAS

Understanding of commercial contracting guidelines

Pro-active approach with excellent interpersonal & communications skills

Additional Information