ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                     Laboratory Charge Capture and Billing Support Specialist                                               

REPORTS TO POSITION:     Laboratory Support Services Supervisor

DEPARTMENT:                       Laboratory

DATE LAST REVIEWED:         August 2026

OUR VISION:                           Creating America’s healthiest community, together

OUR MISSION:                        In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                         Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Laboratory Departments provide comprehensive laboratory services to the multi-hospital organization and outreach community, including blood collection, specimen processing, testing, and reporting of results across all disciplines of laboratory medicine. Laboratory services support patients, providers, caregivers, and community partners across the health system by providing accurate, timely, and reliable laboratory testing and results.

ESSENTIAL FUNCTIONS AND DUTIES:

Charge Capture and Billing Support

• Reviews laboratory charges and supporting documentation for accuracy and completeness.

• Monitors assigned charge capture and billing work queues and resolves routine edits and exceptions.

• Identifies missing, incorrect, or incomplete charges and coordinates corrections.

• Researches and resolves laboratory billing and charge discrepancies with appropriate teams.

• Performs routine charge capture and billing audits and report identified trends or issues.

• Supports third-party and reference laboratory billing by ensuring accurate demographic, order, charge, and billing information.

Invoice and Client Support

• Reviews and reconciles reference laboratory invoices and supporting documentation.

• Prepares and maintains accurate laboratory outreach client invoices.

• Researches laboratory billing inquiries and coordinates resolution with appropriate teams.

• Identifies and reports recurring billing and charge issues to the Laboratory Revenue Integrity Specialist and/or Revenue Cycle leadership.

Compliance and Process Improvement

• Performs charge capture and billing activities according to established procedures, payer requirements, and organizational policies.

• Maintains knowledge of laboratory billing and charge capture requirements.

• Identifies opportunities to improve charge capture and billing workflows and reduce revenue leakage.

• Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

• Assists with development and maintenance of job aids and workflow documentation.

General Responsibilities

• Supports the vision, mission and values of the organization in all respects.

• Provides and maintains a safe environment for caregivers, patients and guests.

• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or equivalent.   

Preferred: Associate’s or Bachelor’s degree.     

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A 

Preferred: N/A

EXPERIENCE:

Required: Two (2) years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field. Working knowledge of healthcare billing and revenue cycle processes.          

Preferred: Three (3) years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field. Knowledge of CPT and ICD-10 coding. Experience with laboratory charge capture and billing processes. Experience working with electronic health records or laboratory information systems.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. 

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to work under pressure in a fast-paced environment.

Organizational

Ability to multi-task and work independently. 

Attention to detail.

Excellent organizational skills, written and oral communication, and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision-making skills.

Technical

Strong computer skills, including proficiency with Microsoft Office applications.

Intermediate Excel skills and ability to create, maintain, and interpret reports.

Ability to navigate laboratory, billing, and electronic health record systems.

Ability to accurately enter, review, and reconcile electronic charge and billing information.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing, or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing, or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

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