Education and Years of Experience:
1) Bachelors degree strongly preferred but not required
2) 2+ years of prior experience including HR administration, payroll and business support

Preferred Qualifications:
- Bilingual fluency in English and Korean
Ability to effectively communicate with employees and stakeholders in both English and Korean

Top Skills:
Customer Service, Contact Center, Learning Agility
Education and Years of Experience:
1) Bachelors degree strongly preferred but not required
2) 2+ years of prior experience including HR administration, payroll and business support

Preferred Qualifications:
- Bilingual fluency in English and Korean
Ability to effectively communicate with employees and stakeholders in both English and Korean

Top Skills:
Customer Service, Contact Center, Learning Agility

Position Summary:
Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Common Essentials/Duties and Responsibilities:
• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to HR department

Background/Experience:
• +2 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
• Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis.
• Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
• Strong organizational skills and the ability to work in a fast paced environment
• Good interpersonal, problem-solving and teamwork skills
• Bachelor’s degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties
Position Summary:
Our Shared Service Center is the first point of contact for HR related workplace information to the North America employee population. Under direct supervision, you will be responsible for administrative support to HR Centers of Excellence (COEs) and provide guidance to employees regarding HR policies and programs through incoming calls and service tickets. You will maintain and update employee information in our HCM, ensure updated process documentation to be stored on our HR Portal, and complete tasks within Service Level Agreement (SLA) standards.

Common Essentials/Duties and Responsibilities:
• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation)
• Provides general HR administrative support to HR Centers of Excellence and business partners
• Manages and updates HR information of employees within HCM
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics
• Assist with queries and projects related to the HCM and HR Portal
• Documents all inquiries (phone calls/emails/requests) and escalates complex cases to appropriate SME groups
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries
• Assists in the continuous development and improvement of HR information and processes
• Supports ad hoc projects and activities related to HR department

Background/Experience:
• +2 years of prior experience including HR administration, payroll and business support
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel),
• Business process/data processing experience within ERP HCMs, Workday preferred
• Strong oral and written communication skills with an ability to interact with all levels of employees
• Excellent customer service skills, including timeliness of resolution and excellent follow-up skills.
• Must exercise considerable tact and courtesy in dealing with employees and managers on a daily basis.
• Ability to prioritize, handle multiple priorities and maintain the highest level of confidentiality
• Strong organizational skills and the ability to work in a fast paced environment
• Good interpersonal, problem-solving and teamwork skills
• Bachelor’s degree preferred
• Ability to multi-task and make independent decisions within established guidelines relating to the performance of day-to-day duties

Pay Range: $22/hr ~$23/hr

Benefits: Medical, dental, and vision insurance; 401(k)

retirement plan; paid sick leave; life, accidental death & dismemberment

(AD&D), and long-term disability (LTD) insurance; and optional voluntary

life/AD&D coverage. Benefits are subject to eligibility and applicable plan

terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.