Key Account Manager

What You Will Do

As a Key Account Manager, you will play a critical role in supporting and executing Johnson Controls' strategic account management strategy across a portfolio of key customers. You will be responsible for developing long-term customer relationships, driving profitable growth, and identifying opportunities to expand our share of customer spend through the promotion of our full range of products, services, and solutions. Managing a focused portfolio of high-potential named accounts, you will work closely with internal teams and customer stakeholders to retain existing business, secure new opportunities, and deliver exceptional customer outcomes. This is an excellent opportunity for a commercially driven sales professional who excels at building trusted partnerships and delivering sustainable business growth.

What We Offer

• Competitive salary and performance-based bonus scheme
• Company car or car allowance
• 25 days annual leave plus bank holidays
• Company pension scheme
• Private medical insurance
• Life assurance
• Employee assistance programme
• Extensive training and career development opportunities
• Access to employee discounts and wellbeing programmes
• Opportunity to work for a global leader in smart, healthy and sustainable buildings

How You Will Do It

• Manage and develop a portfolio of strategically important customer accounts.
• Build and maintain strong relationships with key decision-makers and influencers within customer organisations.
• Retain and grow existing revenue streams through proactive account management and customer engagement.
• Identify, qualify, and secure new business opportunities within assigned accounts.
• Develop and execute account growth plans aligned with customer objectives and Johnson Controls' strategic goals.
• Lead customer negotiations, contract discussions, and commercial agreements.
• Collaborate with sales, operations, service, and delivery teams to ensure a seamless customer experience.
• Monitor account performance, sales activity, and profitability against agreed targets.
• Provide accurate sales forecasting and pipeline management through CRM systems.
• Stay informed on customer business priorities, industry trends, and competitor activity to identify opportunities and mitigate risks.

What We Are Looking For

Required:

• Proven experience in Key Account Management, Strategic Account Management, or Business Development.
• Demonstrated ability to grow revenue and profitability within existing customer accounts.
• Strong commercial acumen with experience negotiating contracts and commercial agreements.
• Excellent relationship-building and stakeholder management skills.
• Strong presentation, communication, and influencing skills.
• Track record of delivering against sales and growth targets.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Proficiency in CRM systems and sales pipeline management.
• Full UK driving licence.

Preferred:

• Experience working within building technologies, fire and security, HVAC, industrial solutions, or related technical industries.
• Knowledge of complex solution-based sales environments.
• Experience managing enterprise or multi-site customer relationships.
• Degree qualification in Business, Engineering, or a related discipline.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.
 
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