At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our strategy ‘Rise‘, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace LEAN principles and LEAN UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.

Job Description

We are seeking a dedicated Team Leader to join our KONE Business Services (KBS) center in Bratislava. In this role, you will lead a team of professionals responsible for providing critical administrative support to our customer and service teams. Your team will be responsible for managing document-related requests concerning KONE subcontractors, while ensuring operational excellence and a high standard of service delivery to stakeholders.

Your Responsibilities

• Lead, manage, and develop a team, fostering a culture of collaboration, high performance, and LEAN thinking.

• Drive daily operational performance to ensure team efficiency, maintain high-quality standards, and deliver customer-focused service aligned with established KPIs and SLAs

• Build and maintain strong relationships with internal stakeholders, aligning priorities and enabling smooth collaboration.

• Identify and implement opportunities to enhance processes using Lean methodologies to eliminate waste and improve efficiency.

• Apply LEAN UX principles to improve service workflows, prioritizing customer-centric solutions and quick iterations.

• Provide expertise and hands-on assistance with operational tasks and major projects as needed.

• Promote a mindset of continuous improvement, encouraging feedback loops, and data-driven decision-making.

Who We’re Looking For

• At least 2 years of experience in a leadership or team management role, preferably in a shared services or international corporate environment.

• Fluency in English is essential; proficiency in Italian language is an advantage.

• Strong organizational, analytical, problem-solving, and stakeholder management skills. Familiarity with SAP or similar enterprise systems is highly desirable.

• A collaborative and proactive leader who thrives in a dynamic, multicultural environment.

• Experience in applying LEAN principles or LEAN UX is a plus.

What we offer

At KONE, we are committed to creating a supportive and engaging workplace where you can thrive. Some of our benefits include:

• A competitive salary and an attractive yearly performance bonus.

• Opportunities to grow and develop, with access to learning programs and support for language courses.

• Hybrid work model offering flexibility in how and where you work.

• Extra vacation days to support your work-life balance.

• Multisport card to support your fitness and well-being goals.

• Team events, fostering a sense of connection and collaboration.

Salary

From 2.300 EUR/month; Our final offer will be based on your experience and qualifications.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html