Job Posting: Logistics Coordinator - Inbound                                                                                                                                             

Availability: Full-Time with the ability to work mornings, evenings, and occasional weekends and holidays.

Lush Global supports more than 250 retail stores in Canada and the USA, a mail-order business based in Vancouver, and manufacturing centers in both Vancouver and Toronto. Lush is known worldwide for its unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, as well as giving back to organizations that can make a difference through our Charity Pot Program. 

Reporting to the Freight Manager, the Logistics Coordinator is responsible for effectively transporting materials to customers, ensuring service requirements are met while optimizing costs. The role focuses on delivering and maintaining a high level of service to customers through proactive communication and providing transparency throughout the transportation process. Working with the distribution team, the Logistics Coordinator will participate in leading and executing transportation projects to improve both operational results and service levels to customers.

As a Logistics Coordinator, you bring LUSH’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities):

• Coordinate Inbound transportation activities between operations and vendors via Road and Rail
• Coordinate export shipments between procurement and operations to other Lush Global Markets
• Monitor transportation services and execute according to contract standards
• Monitor service provider performance and level set expectations to meet customer requirements
• Partner with the carrier representative and operations in resolving transportation-related issues
• Identify and monitor carrier transportation performance results against benchmarks
• Partner with the inbound logistics coordinator to cultivate strategic partnerships with transportation service providers
• Review forecast and capacity requirements to ensure transportation providers can execute freight volumes
• Represent the ethics and culture of the Lush brand
• Obtain and compare spot freight quotes, sourcing carrier options based on pricing, transit time, service level, and availability when established rates or carriers are unavailable or require review
• Arrange pickups with carriers and provide shipment references, dates, times, and any special handling or facility requirements
• Create Bills of Lading (BOLs) and other transportation documentation when required
• Proactively follow up with carriers for pickup confirmations, ETAs, transit updates, delivery confirmations, PODs, and outstanding shipment information
• Communicate receiving-hour changes, holiday schedules, warehouse or facility closures, and other operational updates to affected transportation providers
• Assist in determining whether freight should move by Road or Rail based on cost, timing, shipment requirements, and available service options
• Support Dangerous Goods (DG), bonded, urgent, oversized, unusual, or other specialized shipments requiring additional research, documentation, or coordination
• Provide backup support for Ocean and Air transportation activities during team absences, vacations, or as required

Administrative & Other Functions: 

• Initiate loss claims or refunds with transportation providers per contract standards
• Monitor and track all inbound shipments within North America
• Maintain and update the inbound transportation file daily
• Book delivery appointments
• Work with our community donations team to look for spot quotes and arrange shipments.
• Ensure the invoices are correct and sent in a timely manner.
• Establish transportation SOPs to ensure shipments are compliant with the transportation SLA
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Attend carrier meetings and other transportation or cost-related meetings when required, and provide relevant shipment information and operational feedback

Key Results:

• Work collaboratively with other areas of the business
• Proactively identifies solutions to potential problems to guarantee service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend

Who you are (qualifications):

Required:

• LUSH distribution experience required
• Has held their current role successfully for one year
• At least one year of direct experience working in the supply chain
• At least one year of direct experience in freight/transportation
• Strong understanding of transportation metrics and how they can support supply chain objectives
• Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
• Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
• Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment
• Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent oral and written communication skills
• Self-directed and driven to achieve desired results
• Service-oriented with keen attention to detail and diligent in follow-up
• Proficient with Excel, Google Sheets

Preferred:

• College diploma or University degree in Business, Logistics, and/or Supply Chain
• Knowledgeable in transportation laws and regulations
• Experience with all modes of transportation
• Proficient in project management, vendor evaluations, and process improvement
  
  

How to Apply: Submit an application found on the Colleague Center Internal Job Board

Need help? Email [email protected]

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}