Senior Developer – Platform Operations

Job Purpose

As a Senior Developer – Platform Operations at CI&T, you will play a critical role in maintaining the stability, availability, and performance of enterprise digital platforms supporting North American business operations.

You will serve as the primary technical point of contact during the night shift, providing hands-on production support, troubleshooting escalated website issues, and ensuring seamless platform operations. You will work closely with content publishing teams, non-technical stakeholders, and global teams to diagnose and resolve site-level issues involving modern frontend applications, headless CMS platforms, CI/CD pipelines, and third-party integrations.

This role requires strong technical expertise in React, Next.js, Contentful, and GitHub Actions, combined with excellent troubleshooting skills, operational ownership, and the ability to work independently during non-overlapping regional hours.

Required Technical Stack

Core Tech Stack: React | Next.js | Contentful | GitHub Actions | Third-Party Integrations | CI/CD

• React – Strong hands-on experience supporting, maintaining, and debugging modern frontend applications

• Next.js – Experience troubleshooting and maintaining Next.js-based web applications

• Contentful – Experience managing and troubleshooting headless CMS configurations, content delivery, schemas, and content models

• GitHub Actions – Experience with automated builds, deployments, release checks, and CI/CD pipeline troubleshooting

• Third-Party Integrations – Exposure to platforms such as Bazaarvoice, PriceSpider (Where to Buy), and Salsify, or similar e-commerce and digital experience integrations

• API & Data Integration – Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs

• Production Support – Experience with application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms

Key Accountabilities

Platform Operations & Production Support

• Provide hands-on technical support for digital platforms during North American business hours

• Serve as the primary technical escalation point for Content Publishing Teams and other non-technical stakeholders

• Investigate and resolve website issues that cannot be addressed at the operational content level

• Monitor platform performance, availability, and overall site stability

• Troubleshoot production incidents and implement appropriate site-level resolutions

• Perform root cause analysis and document technical findings and resolutions

• Ensure timely response and resolution of escalated production tickets in accordance with established SLAs

Frontend & Headless CMS Management

• Support, maintain, troubleshoot, and debug web applications built using React and Next.js

• Manage and investigate issues involving Contentful configurations and content delivery

• Troubleshoot CMS schemas, content models, and content-related application issues

• Identify frontend issues caused by content configuration, rendering, or data delivery

• Trace and validate data flows between frontend applications and headless CMS platforms

• Ensure consistent website functionality and seamless content delivery

• Collaborate with content publishing teams to identify and resolve technical publishing issues

Deployment & CI/CD Pipeline Management

• Utilize GitHub Actions to support automated builds, deployments, and release processes

• Monitor deployment workflows and investigate failed builds or pipeline executions

• Perform release checks and validate deployments during shift hours

• Troubleshoot CI/CD-related issues affecting website availability and functionality

• Ensure deployment processes remain stable, reliable, and consistent

• Support production releases and post-deployment validation

• Identify opportunities to improve deployment workflows and operational efficiency

Third-Party Integrations & Technical Troubleshooting

• Monitor, diagnose, and triage issues involving third-party platforms such as Bazaarvoice, PriceSpider, and Salsify

• Troubleshoot integrations related to ratings and reviews, product catalogs, and Where to Buy functionalities

• Investigate integration failures and identify whether issues originate from the website, CMS configuration, data flow, or external vendor

• Perform rapid root cause analysis to determine the source of technical issues

• Validate API responses, integration configurations, and data exchanges between connected platforms

• Coordinate and route vendor-related issues to the appropriate external support teams

• Provide clear technical findings and diagnostic information to facilitate issue resolution

• Focus on accurate diagnosis and escalation rather than performing vendor-side fixes

Stakeholder Communication & Operational Coordination

• Act as the primary technical point of contact for North American stakeholders during the assigned shift

• Coordinate with Content Publishing Teams and non-technical users to understand reported issues

• Communicate technical findings, incident updates, and recommended resolutions clearly

• Translate technical issues into understandable explanations for non-technical stakeholders

• Provide timely updates on incident status, resolution progress, and potential business impact

• Maintain clear documentation of incidents, troubleshooting steps, and resolutions

• Ensure smooth handovers and continuity of support across regional teams

Business Adaptability & Professional Growth

• Demonstrate Operational Ownership: Independently manage escalated technical issues and production incidents during assigned shift hours

• Drive Platform Reliability: Proactively identify and address issues affecting website availability, stability, and performance

• Execute Effective Troubleshooting: Apply structured debugging and root cause analysis to identify and resolve technical issues

• Practice Effective Communication: Collaborate with global teams and communicate technical information clearly to technical and non-technical stakeholders

• Promote Continuous Improvement: Identify opportunities to improve platform operations, deployment workflows, and incident management practices

Core Technology Requirements

React | Next.js | Contentful | GitHub Actions | Headless CMS | JavaScript | REST APIs | Third-Party Integrations | CI/CD | Production Support

Strong hands-on experience in React and Next.js application support, Contentful, GitHub Actions, third-party integrations, production troubleshooting, and enterprise platform operations is expected.

Preferred Qualifications

• Experience with Bazaarvoice, particularly ratings and reviews integrations

• Experience with PriceSpider, particularly Where to Buy integrations

• Experience with Salsify or similar product information management and product catalog platforms

• Familiarity with e-commerce platforms and enterprise digital experience ecosystems

• Experience supporting high-traffic websites and mission-critical digital platforms

• Familiarity with monitoring tools, incident management processes, and production support workflows

• Experience working with distributed teams and international stakeholders, particularly North American teams

Key Competencies

• At least 5 years of professional software development experience, with strong expertise in React and Next.js

• Strong technical troubleshooting, debugging, and root cause analysis skills

• Excellent spoken and written English communication skills

• Ability to work independently with minimal supervision during night shift operations

• Strong ownership, accountability, and attention to detail

• Ability to remain calm and effective when handling live production incidents

• Strong stakeholder management and cross-functional collaboration skills

• Ability to prioritize issues based on urgency, business impact, and SLA requirements

• Proactive approach to maintaining platform reliability and operational excellence

Shift & Working Hours

Night Shift – North American Business Hours

• Schedule aligned with North American business hours and US time zones

• Approximate equivalent: 11:00 PM – 8:00 AM China Standard Time (CST), next day

• Requires availability to independently manage platform support and escalations during assigned shift hours

Key Performance Indicators (KPIs) / Success Metrics

• First Response & Resolution Time: Meet established SLA targets for responding to and resolving escalated production tickets

• Diagnostic Accuracy: Correctly identify whether issues originate from the website, content configuration, CMS, or third-party vendors

• Platform Availability: Maintain website stability and minimize downtime during assigned shift hours

• Deployment Reliability: Ensure smooth deployment processes and timely troubleshooting of GitHub Actions pipeline issues

• Incident Management: Provide effective troubleshooting, documentation, escalation, and resolution of production incidents

• Stakeholder Satisfaction: Deliver timely communication and effective technical support to North American stakeholders and content publishing teams