M9 Solutions is seeking a JIRA & Confluence Architect to work on-site in support of a government contract for a client located in Washington, DC. An active Top Secret clearance is required.

Responsibilities

• Designs and builds a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.
• Analyzes and inventories existing division-level Jira, Confluence, and other information sites to identify what content and services already exist, where duplication occurs, and what gaps drive unnecessary requests.
• Designs the information architecture, service catalog structure, and intake taxonomy that determines how users are guided through the landing page and how their requests are ultimately categorized and routed.
• Develops dynamic, conditional intake forms that capture requests for new enterprise technology, applications, or services only after existing options have been surfaced and ruled out through the self-service portal.
• Builds, designs, and develops system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
• Implements and manages governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
• Installs, configures, tests, and maintains Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
• Implements role-based access and security protocols ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery.
• Troubleshoots and resolves technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
• Performs system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
• Monitors portal usage and search analytics, particularly where users fail to find existing information and submit unnecessary requests, and recommends improvements to government leadership in a timely manner, either in writing or in-person.
• Creates and maintains documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
• Ensures compliance with enterprise cybersecurity policies and applicable federal IT standards and requirements.
• Collaborates with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.

Required Skills and Qualifications

• Top Secret security clearance.
• Bachelor's degree from an accredited college or university and 5+ years of professional experience.

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