This position is fully onsite and located on the Cornell University Campus in Ithaca, New York.

No Visa sponsorship available for this position.

What is Cornell University and what is Information Technology @ Cornell?
Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League.

Information Technology @ Cornell
Information Technology (IT) is a strategic enabler for many functions at Cornell University, with staff located across colleges, administrative units, and campuses throughout the institution. While comprised of many organizations, IT operates as one partnering closely with faculty, staff, and students to support teaching, research, and business operations. By being embedded where the Cornell community is, IT is well positioned to provide support ranging from day‑to‑day needs to large, complex initiatives that advance major academic, research, and operational objectives across the university. Check out this link to find out more about  IT Cornell.

Information Technologies’ Desktop Services Team supports the academic and administrative mission at Cornell. We provide secure, high-quality, reliable, and responsive technology services.  We provide support that enables our campus community to engage in innovative teaching, cutting-edge research, and efficient administrative processes.  We strive to maintain a focus on the experience of the people using technology.

What will you do:

As a member of the Central IT Support Group (CITSG) Desktop Support team, reporting to the Desktop Support Manager, the IT Procurement and Lifecycle Management Coordinator is tasked with procuring hardware and software, managing the lifecycle of devices, communicating with customers, and reporting to the CITSG Desktop Support team technicians, engineers, and its customer base.

The position works with customers and IT support staff to:

• Procure computer equipment and software in a timely and accurate manner.
• Coordinate with Desktop Support staff to plan and implement customer device deployments and replacements.
• Work with customer departments to forecast their computer and software needs.
• Create a physical inventory check processes and keep on-hand inventory well-organized and secure.
• Provide (as part of one of Cornell University’s central service providers) continual engagement with unit IT Service Groups and Procurement staff to collaborate and consolidate processes across the university.

To perform successfully, the position collaborates with Desktop Support Technicians. A team-oriented approach, strong problem-solving abilities, customer service skills, organizational aptitude, time-management proficiency, attention to detail, and effective communication skills are essential.

This position requires on-site work at the Ithaca, NY location from Monday to Friday during standard business hours, from 8:00 AM to 4:30 PM. Additionally, there may be occasional requirements to work outside standard university core work hours.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Requirements:

• A cover letter and resume are required for consideration for this position. When applying to the position through our system, please attach your resume/cover letter in either Microsoft Work or PDF format.
• Associate’s degree with 4-6 years of related experience; OR, equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.  
• Experience and knowledge in the following areas required:
  • Inventory/Asset Management
  • Purchasing and Procurement
  • Strong Customer Relationship experience

• Strong customer service, interpersonal, and relationship building skills.  An ability to establish and maintain excellent rapport with individuals and/or departments.

• Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization.  
• Attention to detail and ability to thoroughly document issues and problems. 
• Self-motivated ability to develop an in-depth understanding of a broad range of enterprise IT services, applications, and technologies. 
• Must demonstrate well-developed problem-solving abilities, analytical, reasoning, and judgment skills.
• Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment, is essential.
• Must possess and maintain a valid New York State driver's license. Out-of-state employees must obtain and provide proof of a NYS license within 30 days of starting employment; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. 

Preferred qualifications include:

• Experience with purchasing and procurement at Cornell University
• Experience with TeamDynamix trouble ticketing system a plus.
• Familiarity with Cornell University’s IT environment.
• Experience with MS Office 365.
• IT environment.
• Experience with MS Office 365.

What we offer:

Great benefits including generous retirement contributions, educational benefits, comprehensive health care options, access to a plethora of wellness programs, and employee discounts with local and national retail brands. Our leave provisions include three weeks of vacation, two floating holidays and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. We invite you to follow this link to learn more about the Total Rewards of Working at Cornell: https://jobs.hr.cornell.edu/us/en/total-rewards.

Experience an active and diverse community at Cornell, situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!

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Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected].

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.