Sobre esta vaga de IT Infrastructure Operations Analyst (m/f/d) na PPG
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
At PPG, we work every day to develop and deliver the paints, coatings, and materials that our customers have trusted for more than 140 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets, and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
Are you passionate about IT operations, infrastructure monitoring, and problem-solving in complex global environments? We are looking for an IT Infrastructure Operations Analyst (m/f/d) to join our IT Operations Center team and play a critical role in ensuring the stability, performance, and security of our technology landscape.
In this role, you will monitor, analyze, troubleshoot, and resolve infrastructure and security-related issues across both on-premises and cloud environments. You will collaborate with cross-functional teams, contribute to automation initiatives, and help drive continuous operational improvements while supporting the growth and development of junior team members.
Main responsibilities:
- Monitor and support enterprise IT infrastructure across on-premises and cloud-based environments.
- Analyze, troubleshoot, and resolve security, system, platform, network, and infrastructure alerts related to performance, availability, and capacity.
- Investigate incidents using monitoring and diagnostic tools, identify root causes, and resolve issues or escalate them to the appropriate support teams.
- Collaborate with internal IT teams, vendors, and external partners to address operational and security-related incidents.
- Identify patterns and trends in system, network, and security alerts and contribute to proactive improvements and prevention measures.
- Track, document, and communicate incident resolution activities while ensuring compliance with operational procedures.
- Develop and implement automation solutions to streamline recurring operational tasks and improve efficiency.
- Leverage AI-powered technologies and automation tools to enhance monitoring, incident analysis, and operational workflows.
- Serve as a Subject Matter Expert (SME) in specific operational or infrastructure domains when required.
Qualifications:
- Experience supporting IT infrastructure operations in enterprise environments.
- Strong troubleshooting and analytical skills across systems, networks, platforms, and security technologies.
- Understanding of both on-premises and cloud-based infrastructure environments.
- Experience working with monitoring, alerting, and incident management tools.
- Knowledge of IT operational processes, change management, and service management best practices.
- Experience with scripting, automation, or operational efficiency tools is highly desirable.
- Familiarity with AI-enabled operational tools and technologies is an advantage.
How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
