About the Role

What's an average day like?

The clients you’ll work with are primarily life sciences organizations and capital management firms. Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.

A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.

Responsibilities

• Drive the adoption of forward-thinking technology in rapid-growth environments
• Develop unique, cutting-edge solutions to business problems by leveraging technology
• Provide high-touch support to executives, executive assistants, and staff
• Troubleshoot day-to-day technical issues and assist with daily requests
• Create new users, configure laptops, and set up desks/workstations
• Train users on and assist with the use of tools and technology to meet business needs
• Document assets, configurations, passwords, processes, etc. to ensure current and accurate records
• Assist with office moves, upgrades, and AV deployments

Requirements

Note: We will review and consider all applicants.

Should have

• Willing and able to commute within Boston
• 4+ years of general IT support experience
• MacOS and Windows desktop experience
• MDM (device posturing) experience (Addigy, Intune)
• Working knowledge of Active Directory/Azure AD
• Experience with common SaaS Offerings (including, but not limited to, Microsoft365, Box, Dropbox, and Egnyte)
• Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology
• General understanding of network fundamentals, including wireless mesh networks
• Excellent soft skills (relationship-building, communication, stress management)
• Experience supporting and communicating with executive teams
• Proven ability to learn new technologies quickly
• Troubleshooting experience (ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• A sense of pride and ownership in your work
• A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together
• Authorization to work in USA for any employer

Nice to Have

• Prior experience supporting capital management firms (VC/PE/hedge) or life sciences companies
• Experience implementing compliance controls (such as HITRUST or SOX)
• ServiceNow experience
• Video-conferencing/AV experience
• PowerShell & scripting experience
• VoIP support & management experience
• Google Workspace administration experience

Physical & Work Environment

Our consulting roles are hands-on and client-facing. This position may require the ability, with or without reasonable accommodation, to perform the essential functions of the job, which may include:

• Regularly lifting, carrying, and moving computer equipment and related items weighing up to 50 pounds.
• Occasional crouching, kneeling, and crawling under desks or into tight spaces to access cabling, power, and equipment.
• Standing, walking, and moving between client workstations, conference rooms, and IT/network spaces for extended periods.
• Using a computer and standard office equipment for prolonged periods.

Location & On-site Expectations

This role is focused on supporting our clients in Boston, so you’ll regularly commute within the region and work on-site at client offices during standard business hours, in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.