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IT Applications Specialist - ATM
Position Overview:
This is an in-office/onsite position for an IT Applications Specialist acting as a subject matter expert in the ATM application ecosystem. Responsible for maintaining, troubleshooting, updating, integrating, testing and operational support of the organization’s ATMs and self-service terminal software. Including building low-code/no-code solutions, supporting implementations, and documenting system functionality, processes, and technical decisions.

Essential Responsibilities:
•    35% Under general supervision:
o    Execute day-to-day specialized technology functions such as user management,
o    license management, role/profile setups, permissions, and public groups.
o    Execute day-to-day specialized technology functions such as user management, license management, role/profile setups, permissions, and public groups.
o    Apply system updates and procedures to improve existing application processes.

•    25% Application Support & Problem Solving:
o    Provide Tier 2/Tier 3 support for production systems, responding to incidents and diagnosing technical issues.
o    Troubleshoot software errors investigate system bugs, review application logs, and resolve end-user or operational issues. 
o    Conduct root cause analysis for recurring issues and implement corrective actions.
o    Monitor application health, interfaces, and system integrations.
o    Experience with project tracking tools (e.g., JIRA, Confluence, Helix).
o    Serve as an on-call responder for team-supported software as required.
•    15% Business Analysis:
o    Analyze identified gaps in processes, workflows, and offer ideas or solutions for improvement in areas that require improvement or remediation.
o    Collect data for user requests, scope impact, and provide project estimates.
o    Participate in product backlog refinement and prioritization.

•    15% Coordination, Testing, & Cross-Functional Collaboration:
o    Coordinate application upgrades, releases/CRQ changes, testing, and deployment schedules.
o    Test and execute software patches, version updates and hotfixes in staging environments before production rollouts.
o    Serve as a technical liaison between business partners, software engineers, DBAs, third-party vendor partners, and other IT teams.
o    Assist with user training and monitor post-implementation adoption.

•    10% Documentation & Continuous Improvement:
o    Develop and maintain technical documentation, system specifications, SharePoint knowledge base articles, and user manuals.
o    Evaluate emerging tools, processes, and industry trends to enhance application efficiency.

Required experience and education: Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
•    Additional four years of relevant experience can be considered in lieu of degree.
Required relevant experience: Minimum 2 years of relevant experience in IT Application Support or Administration

Required Skills:
•    Proficiency with Windows operating systems.
•    Proficient and dedicated to writing testable scripts, documentations, and requirements.
•     Exposure to scripting, reporting/analytics tools (e.g., Power BI, SQL, Splunk), PowerShell, SOAP/REST APIs is a plus.
•    Comfortable with specific products, platform, or system the solution uses.
•    Knowledge of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies, and ITIL Incident/Problem Management.
•    Must have strong analytical skills with high attention to detail.
•    Collaborative and team player attitude with excellent communication skills both written and oral. 
•    Must be able to confidently interact with technical, non-technical, and management staff.
•    Must be able to assist with the review and refinement of the product backlog, sometimes contributing to setting priority. 
•    Must adhere to the work schedule and attendance policy established by the manager. 
•    Must be able to speak English fluently. 

Desired skills:
•    Bachelor's degree.
•    ITIL Foundation v3/v4 or Vendor specific certifications (Diebold, Hyosung).
•    Desired relevant experience 2 - 5 years.
•    Software Development Life Cycle (SDLC)
•    Experience working with ATM software and hardware
•    Experience working with SCRUM and Agile
•    Working knowledge of Helix

Work Environment & Physical Demands
•    Onsite position requires in-person training and meeting attendance.
•    Prolonged periods of sitting, standing, and working at a computer or telephone.
•    Ability to lift to 20 lbs.
 

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.