IPS Service Manager

Location: Hampshire
Working Hours: 37 hours per week
Contract Type: Full-time, Permanent
Salary: £35,920.00  £51,640.00 per annum

Starting salary: £36,425.31 per annum

Please note: You must hold a full UK driving licence and have access to your own vehicle.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role

The IPS Service Manager will lead and oversee the delivery of a high-quality Individual Placement and Support (IPS) employment service, supporting people with mental health difficulties to secure and sustain paid employment. The role involves managing a team of six, maintaining strong relationships with employers and key partners, and ensuring the service meets IPS Fidelity standards, contractual requirements and Waythrough policies.

What you’ll do

• Lead, support and develop a team of IPS employment specialists.
• Ensure the service delivers high-quality, person-centred employment support in line with the IPS model.
• Build and maintain effective relationships with employers, JCP, DWP and other stakeholders.
• Provide training, mentoring and guidance to staff, employers and partners.
• Monitor service performance, management information and data quality.
• Support contract management, reporting and preparation of information for commissioners.
• Oversee audits, risk management, health and safety, and compliance across the service.
• Identify opportunities for service development, innovation and continuous improvement.
• Act as an expert lead for IPS, sharing good practice across Waythrough.

What we’re looking for

• Strong knowledge and understanding of the IPS model and Fidelity principles.
• Experience of managing and developing teams, with the ability to motivate and inspire others.
• Substantial experience of contract management, business planning and managing budgets.
• Experience of business development, innovation and service improvement.
• Experience of audits, performance monitoring and using management information to improve services.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with employers, commissioners and partners.
• Ability to manage competing priorities, use sound judgement and delegate effectively.
• A proactive, solution-focused and outcome-focused approach.
• Degree-level education and/or relevant leadership and management qualifications.
• A full clean driving licence and access to your own transport.

To view the full Job Description, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: