Job Responsibilities: 

• Continuous development of the Franchise toolkit 

• Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees. 

• For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands. 

• Maintenance and update of the Franchise Portal site   

• Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date. 

• Maintaining list of users and user access controls. 

• Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation. 

• Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.  

• Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe. 

• Curation and preparation of content for franchisees in the learning management system. 

• Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups. 

• Prepare system/template for regular review of franchisee performance.  

• Research on competitor franchise offerings, market practices and trends. 

Job Requirements: 

• Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality. 

• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel). 

• Able to multi-task and deliver work on time and accurately. 

• Detail-oriented and meticulous individual with strong written and verbal communications skills. 

• IT background/ tech-savvy preferred.