Requirements

Key Responsibilities

• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.

• Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.

• Coordinate incident resolution with application, database, network, security and external integration teams.

• Support approved configuration changes, certificates, endpoint updates, deployments and release validation.

• Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.

• Support secure API and integration practices, logging, traceability and access controls.

• Identify changes that require development or new integration scope and route them through formal approval.

• Provide evidence and technical input for root-cause analysis and service reporting. Internal

• Minimum 5 years of enterprise integration and middleware support experience.

• Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.

• Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.

• Practical troubleshooting experience across distributed application environments.

• Ability to maintain accurate technical specifications and interface documentation. Preferred Profile

• Previous experience with UAE government integrations and shared digital services.

• Working knowledge of TDRA, government service bus or related federal integration processes.

• Experience supporting API gateways and secure inter-entity connectivity. Expected Contribution

• Integration incidents are diagnosed and coordinated to resolution with traceable evidence.

• Interface documentation and dependencies remain current.

• Production changes follow approved security and change-management controls.