Responsible for each aspect of operational performance for the designated RHFS warehouse/distribution facility.  Through hands-on leadership and professional experience, administer company policies and procedures in support of customer-focused order to delivery excellence.  All aspects of ‘perfect order’ receipt (pick, pack, ship, will call, delivery) and inventory management (receive, replenish, deplete, cycle counts) are championed and executed through this position.  Using critical problem solving skills, each challenge, from customer service to assigning bin locations, shipping internationally to supporting WMS (warehouse management systems) reside with this role.  Drive optimal balance of service to cost and profitability.  Analyze performance, manage escalations, deliver upon systemic solutions, special requests, and projects in support of business strategies and network optimization.  Support development of distribution capabilities and cost effective logistics. Provide guidance and direction for best practice processes and personnel leadership. 

 

Operationally lead and oversee day- to-day operational and process management involving the compliant, expedient flow of materials and products to satisfy customer demand.  Create solutions to repetitive exceptions that drive cost and hinder service.  Ensure reliable support of order and inventory fulfillment through dependable team work and accurate task management. 

 

Provide guidance and serve as an expert resource in the warehouse environment

Command strong knowledge and proficiency with inventory control processes and maintaining high level of inventory accuracy

Demonstrate adept supervisory management, coaching, and leading by example

Ability to multi-task In physically demanding warehouse environment, operating MHE and WMS

Ensure accurate and timely reporting of performance measurements

Liaise with cross-functional personnel to support fulfillment, transport, and delivery of product

 

Day-to-day operational decisions governing internal efficiencies and customer service successes

Manage order to delivery cycle and all end-to-end warehouse processes

Report or seek counsel from RDM (Regional Distribution Manager) for escalations or challenging situations requiring strong liaison or corporate oversight

Handle operational and management actions, ensuring performance optimization for a scaling business

 

College degree or commensurate experience (three to five years in warehousing, physical distribution)

Supervisory experience

Strong interpersonal skills, able to maintain cooperative working relationship with all levels of personnel

Strong leadership skills, able to promote an atmosphere of teamwork and professionalism in the workplace

Proficient with computer systems

Experience with forklifts and other material handling equipment (MHE)

Solid written, verbal, and math skills