Location: Bangalore 
Experience: 6–7 years 
Education: Postgraduate (MBA – Strategy / Operations / Finance / Technology Management preferred) 

Role Overview 

We are seeking a Senior Associate – Business Analyst with experience in Financial Services Global Capability Centres (GCCs), combining strategy consulting, operating model design, and strong technology orientation. The role will support banking and financial services GCCs across strategy formulation, benchmarking, cost & process optimization, organization design, and AI-enabled transformation, working closely with business and technology stakeholders. 

Financial Services GCC Strategy 

• Support GCC strategy formulation for Banking / Financial Services clients, including scope definition, maturity assessment, and phased growth roadmaps 

• Design target operating models (TOMs) for FS GCCs across business, operations, risk, finance, and technology functions 

• Work towards setting up FS transformation COEs and value realization 

Benchmarking, Cost & Productivity Optimization 

• Conduct FS-specific benchmarking across cost, productivity, pyramid, span of control, and service mix 

• Drive cost optimization and productivity improvement initiatives using automation, technology leverage, and demand shaping 

Process Optimization (Business + Technology) 

• Lead process standardization and re-engineering initiatives across banking operations and technology-enabled processes 

• Apply Lean / Six Sigma / consulting frameworks to improve efficiency, quality, and control effectiveness 

Technology & AI Enablement 

• Identify opportunities to embed AI, automation, and digital solutions within FS GCC processes 

• Support AI use-case identification and prioritization (e.g., operations efficiency, risk & controls, reporting, decision support) 

• Work with technology teams on AI-enabled operating models, automation roadmaps, and productivity tracking 

• Understand and support initiatives across core banking, payments, lending, risk, and data platforms 

Stakeholder Management & Consulting Delivery 

• Develop executive-ready presentations for senior business and technology leadership 

• Engage with stakeholders across Business, Operations, Risk, Finance, and Technology 

• Work in a consulting-style delivery model, supporting multiple FS GCC initiatives 

Preferred Candidate Profile (Refined) 

• 6–7 years experience in Financial Services GCC / GIC / Shared Services 

• Prior experience with Big 4 or reputed consulting firms working in the FS GCC space 

• Strong exposure to strategy, benchmarking, cost optimization, org design, and technology led process transformation 

• Technology orientation with exposure to:  

• Banking platforms (core banking, payments, lending, risk systems) 

• Automation / AI / analytics initiatives in FS environments 

• Strong PowerPoint storytelling and Excel-based analytical skills 

• Candidate should be willing to travel to client location within and out Bangalore on project basis for project delivery and implementation