The primary role of the In Room Dining Supervisor at The Cooper is to supervise staff while providing efficient, friendly, and excellent customer service.  While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.  

Duties/Responsibilities: 

• Assist with scheduling and planning monthly staff meetings and encouraging a sense of teamwork and respect between all lounge associates.  

• Supervise staff; interview, hire, and train fresh staff; assist in preparing yearly performance appraisals. 

• Achieve objectives through example, direction, and delegations. 

• Assign duties for shifts; assist in opening and closing of shifts. 

• Ensure completion of all staff daily and weekly duties at the end of a shift. 

• Monitor food usage during shift to ensure proper food presentation throughout food service times.  

• Schedule proper maintenance of equipment and proper cleaning of lounge furniture. 

• Attend to and anticipate guests’ needs. 

• Maintain stock at appropriate levels and complete all side work.  

• Assist in other areas as needed.  

Required Skills/Abilities: 

• Serve Safe and Tips training.  

• Ability to communicate with restaurant guests, suppliers, and colleagues to their understanding.  

• Ability to provide friendly, efficient, and courteous service to guests. 

• Ability to work under pressure, be organized, self-motivated, and work well with others.  

• Knowledge of hotel property and operating hours of each guest service area.  

• Basic knowledge of Charleston and surrounding areas.  

Education and Experience: 

High school diploma or equivalent. 

Physical Requirements: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds. 

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure. 

• The role may require extended periods of time on your feet, especially during peak hotel hours or events. 

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.