We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.   

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.   

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as an Implementation Consultant at Civica
As an Implementation Consultant, you will implement Civica's software solutions aligned to our Healthcare services teams. You will work directly with our customers to define implementation plans, run workshops, gather requirements and configure solutions that meet their specific needs.

You will build deep technical and consulting expertise in this role, configure software at an expert level, apply your scripting and SQL skills, and take ownership of each implementation from set-up through to testing, documentation and upgrade. You will also provide Level 2 and Level 3 post implementation support.

You will work alongside Civica's engineering teams to help resolve technical issues and shape continuous product improvement. You will share your specialist skills with colleagues through training, and you grow within a collaborative team that values quality, accountability and self-improvement.

Requirements

What you will need to be successful in this role

• Experience in owning end to end software implementations or SaaS applications (within the Healthcare or private health insurance will be highly regarded)
• Knowledge of a scripting language, such as JavaScript
• Working SQL skills for data analysis, error resolution and data integrity
• Proven ability to run workshops, gather requirements and define implementation plans
• Takes accountability in the delivery of professional services
• Outcome delivery focused
• Strong people engagement skills and the ability to work with customers at all levels
• Excellent written and verbal communication skills
• Outstanding time management, prioritisation, multi-tasking and organisational skills
• Ability to manage implementation issues and escalate them appropriately
• You are a self-starter, takes initiative & you are proactive

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

Inclusive environment - We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best. 

Giving culture - We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

Flexible work - We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues. 

Apply for this job - Become part of something special. Do you see yourself in this role? If so, we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.