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Job Summary

The Human Resource Coordinator assists with and coordinates human resource processes. This role administers ServiceSource’s policies, programs, and practices. This position includes a focus on recruiting, new hire onboarding, data entry into the HRIS, creating and maintaining personnel files, and administration of employee data changes. The Human Resource Coordinator provides support to the HR functions as needed including record-keeping, file maintenance, and HRIS entries, as well as adherence to federal and state regulations.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Ensures all new hires receive necessary onboarding documents, completes form I-9, verifies I-9 documentation, and maintains I-9 files.
• Ensures that all new hire onboarding processes are completed prior to first day of employee’s hire date.
• Conducts New Hire Orientation for newly hired employees.
• Performs clerical functions to include but not limited to, photocopies, scans and emails of documents, processing outgoing mailings, ordering office supplies.
• Prepares and maintains new employee personnel files. Accurately retires records of former employees.

Additional Responsibilities

• Researches and responds to requests for reference, and verifications of employment, etc. in a timely manner. Participates in HR compliance and HRIS data audits as required.
• Collects and processes requests for benefit programs including but not limited to, tuition assistance, leave donation programs, etc.
• Performs customer service functions by answering employees’ questions and requests.
• Assists with new employee background checks. Submits online request form to background check vendor(s).
• Assists Training department with communicating, tracking, and scheduling employees to complete required training.
• Ensures proper filing of documentation into appropriate employee files.
• Participate in HR compliance audits as requested. Assists with the out-processing of terminated employees.
• Assists with recruitment and interview process. Tracks status of candidates and HRIS and respond with follow-up as required.  
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• An Associate degree in Human Resources or related field required. Bachelor’s degree preferred.
• At least three years’ related experience required.
• PHR or SHRM-CP certification preferred and recommended.

Knowledge, Skills, and Abilities

• Working knowledge of Human Resources principles, practices, and procedures; understanding application of basic employment laws.
• Ability to perform effectively in a fast-paced work environment.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work effectively within a team.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office suite or related software.
• Requires ability to learn and become proficient in the operating HRIS.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee has prolonged periods of sitting at a desk and working on a computer. The employee may occasionally lift or move products and supplies, up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information