Responsibilities:

• Act as a trusted advisor and subject matter expert to employees at every step of their IEL journey; providing care, guidance and coaching while effectively mitigating business risk

• Address and resolve complex employee relations matters, including conducting thorough, objective, and well-documented investigations

• Build a performance-based culture by engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams

• Provide guidance to employees and managers within their client groups, as well as HR team members on a wide variety of HR processes, programs, policies, and tools

• Support leaders in navigating sensitive employee relations matters, including performance management, terminations, and other employment related issues

• Appropriately escalate or transition matters to the correct partners, ensuring a seamless handoff and exceptional customer experience

• Proactively identify process improvement opportunities and contribute to solutions that enhance efficiency and consistency

• Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver

• Build and maintain strong, collaborative relationships with stakeholders to improve the employee experience, share information and influence change

• Share best practices and collaborate with peers to develop solutions to complex or challenging situations

• Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies

• Partner with members of the HR team on specific projects on an as needed basis

Requirements:

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.