GOALS OF THE POSITION:

Ensure seamless implementation of HR policies, programs, and initiatives for front-line 
employees to support organizational objectives and drive employee engagement. 
Partner with front-line leaders to resolve employee concerns, foster a culture of 
collaboration, and enhance team productivity. Provide strategic guidance and 
operational support to meet workforce requirements and enable high-performance 
front-line teams.

MAIN RESPONSIBILITIES:

1. HR Operations & Compliance:

•  Oversee and manage day-to-day HR operations for front-line employees ensuring compliance with company policies, local labor laws, and industry standards.
• Collaborate with line managers to address and resolve employee concerns, grievances, and disciplinary actions in a timely and consistent manner.
•  Maintain accurate employee records and HR data, ensuring confidentiality and  data integrity.

2. Talent Management & Workforce Planning:

•  Support recruitment efforts for front-line positions by collaborating with hiring managers to identify staffing needs and ensure timely onboarding of new hires.
•  Partner with line managers to identify training and development opportunities for employees to enhance performance and career growth.
• Monitor workforce metrics (e.g., turnover, absenteeism) and recommend action plans to address challenges.

3. Employee Engagement & Retention:

• Foster a positive work environment by promoting employee engagement initiatives tailored to front-line teams.

4. Performance Management:

• Support front-line managers in implementing the performance appraisal process ensuring timely and constructive feedback is delivered.
• Provide coaching and guidance to leaders and employees to address performance gaps and develop improvement plans.

5. Change Management:

• Support the implementation of HR systems, tools, and initiatives that enhance front-line operations.

6. Leadership Support:

• Serve as a trusted advisor to front-line managers, providing HR expertise and guidance on employee relations, team dynamics, and best practices.
• Lead or participate in cross-functional projects that impact front-line teams, ensuring HR’s perspective is represented.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
•  Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
•  Administers all assigned functions consistent with and in support to the goal of the company.

Formal Qualifications

• A degree in HR, Learning and Development, Psychology or similar
• At least 5 years experience in HR Management, preferably supporting front line or operational teams
• Proven track record in managing employee relations workforce planning and HR program implementation

Job Specifics

• Strong knowledge of labor laws and HR compliance requirements.
•  Excellent interpersonal, communication, and problem solving skills.
• Ability to build trust and maintain strong relationships with employees and leaders.
• Proficient in HR systems and tools (e.g., HRIS, applicant tracking systems)