Job Posting End Date: October 29

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This is the second level (Tier 2) support role within HR Service Delivery and provides case management support to complex employee and manager inquiries across the hire to retire life cycle. This role requires a consultation, critical thinking, and problem-solving approach to ensure consistency with case resolution. Individuals will perform administrative activities that are complex and require higher level of judgment to be applied which requires a mastery of all fundamentals of the employee life cycle. The role collaborates across functions by identifying opportunities to improve the employee experience and realize operational efficiencies.

Job Duties and Responsibilities

• Independently triages and resolves complex cases, provides continuous status updates, and ensures accurate and timely case resolution and documentation. Where applicable, escalate inquiries to HR Tier 3 (COE) as defined applicable process documents.
• Applies expertise and knowledge of HR resources, business processes, and standard operating procedures that are applicable to the assigned life cycle. Resolve inquiries by utilizing procedures, documents, and other business rules. Collaborate with others for alignment and knowledge sharing. 
• Exercises judgment and makes effective decisions when interpreting policies, processes, programs, and regulations.
• Conduct on-demand interview reviews, assessment evaluations, application/paper screenings and duplicates to ensure the selection of high-quality candidates for multi-incumbent customer facing roles.
• Meet recruiting selection goals to support achievement of business results
• Delivers a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness.
• Conducts data analysis from case management system, identify trends, escalated risks/concerns, and develop recommendations to increase adoption of self-service channels.
• Identifies opportunities to revise or improve end user content, policies, programs, or procedures within specified employee life cycle.
• Where applicable, review and reconcile pay impacting output to ensure accuracy. Work closely with key stakeholders and vendors to accurately and timely process pay-related adjustments.
• Assists with the documentation of internal operating procedures as needed.
• Demonstrates change agility and participates in appropriate systems testing.
• Serve as training resource for first level case management team, (Tier 1).
• Owns responsibility for confidentiality, data integrity, ensuring its validity, accuracy, and timely entry into the applicable HR system(s).
• Educates employees and managers on HR resources available to them and encourages the use of self-service tools and platforms as appropriate.
• Performs other related duties as assigned.

Job Specifications

• Undergraduate degree preferred.
• 3-5+ years’ experience in HR or equivalent relevant experience.
• 1+ years of successful selection experience preferred
• Knowledge of HR industry terminology, technology, research, and practice. This includes knowledge of HR operating environments, issues, trends, and federal, state, and local laws and regulations, and any applicable software. Prior experience in a HR ”help desk” a plus.
• Strong consulting skills to influence others, develop and maintain working relationships, and deliver results and/or expertise for a client in a professional manner.
• Proven experience in managing complex HR processes, being able to problem solve and think of scalable solutions.
• Strong problem-solving skills with the ability to find innovative solution to problems.
• Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries.
• Knowledge of and ability to adhere to and update HR policies, procedures, and practices.
• Strong desire to continuously improve processes & deliver against agreed objectives/ service levels.
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
• Prior experience handling a blend of employee life cycle events such as but not limited to benefits, payroll, leaves of absence. 
• Effectively handles pressure and demands from multiple customers and competing priorities.
• Ability to handle HR information in a confidential and professional manner.
• Strong computer skills, including Microsoft Office applications. Ability to develop proficiency in Workday and ServiceNow.

~IN1

#LI-CW1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum