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Position Overview :

People Services India is looking for a strong HR generalist to join the India People Services team as part of our Tier 1 HR Services operation.

This will be a fast-paced and highly varied role, so you’ll need to be able to comfortably switch gears to manage different tasks – whether that’s guiding a Employee through an HR policies and process, working with Business HR partners to research the answer to a complex policy query, or coordinating new learning offerings with external vendors. As part of the wider People Services organization, you’ll be supporting managers, employees and HR colleagues across RTX Business units, so you’ll need to be able to flex your style to meet the needs of this diverse customer group.

Job Description

Responsibilities

• Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
• Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
• Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
• Support continuous improvement activities to further simplify and standardize processes
• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
• Responsible for Human Resource services standard reports
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• ·Perform any other duties deemed reasonable and necessary by the business
  

Qualifications & Skills

• Bachelor's degree in human resources, Business Administration, or a related field.
• 2-5 years of experience in HR operations or a similar role.
• Proficiency in HRIS software like Workday and Microsoft Office Suite.
• Strong understanding of HR policies, procedures, and best practices.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Ability to handle sensitive and confidential information with discretion.
  

Requirements:

Knowledge of HR processes and exposure to a Shared Service Center environment

2-5 years of experiences within the HR field, preferably in a generalist role, with good understanding of India HR practice, HR Operations responsibility and processes, as well as working in cross-country groups or teams on delivering remote HR operational services with quality and efficiency

Ability to handle a high volume of employee contacts daily while maintaining a positive attitude

Ability to meet deadlines in a high-volume energizing environment where change is constant

Ability to work independently on complex non-standard queries/cases with limited guidance and ability to work in a team environment

Experience with HRIS systems such as Workday is a plus

Experience with help desk tool such as ServiceNow is a plus

Good knowledge on India Payroll & Statutory Benefits to resolve employee enquiries

Ability to anticipate and understand customer needs and provide guidance

Good interpersonal and customer relationship skills to handle difficult and sensitive matters

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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