Job Description:

Key Responsibilities:
Provides employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines
Provide specialist knowledge and resolution for enquires relating to specific topics (in Tier 2)
Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams – sharing insight and education to support Tier 1 resolution
Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately
Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries
Responsible for responding to external HR queries including reference requests
Radically collaborates with specialist teams (e.g. payroll, COE’s, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
Building knowledge of local customs and employment laws, applying this ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times
Monitors the completion of queries, and continually reviews policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team

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