JOB SUMMARY

The Intake Coordinator Specialist is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
• Builds and monitors community and customer perceptions of Comfort Home Health as a high-quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends.
• Maintains comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Comfort Home Health.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• The Intake Coordinator Specialist must have healthcare experience, preferably in referrals / intake in a home health environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

This position consistently supports and promotes compliance with the Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the agency, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal, State, and local laws and regulations, accreditation and licensure requirements (if applicable), and all policies and procedures.