At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Location

Facility

Department

Job Code

Shift

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Job Summary

Job Details

Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Responds to patient call lights in a manner that expedites appropriate follow through.
• Makes rounds on patients throughout their hospital stay.
• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Other duties as assigned.

Education:

• High School Diploma or GED required.
• College degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum 1 year experience in a customer service-related role.
• Prior job experience with typing or computer training or equivalent coursework.
• Microsoft Office experience preferred

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.