Company :

Job Description : 

GENERAL OVERVIEW:

Supports and enhances the activities of the practice by providing administrative and clinical support and coordinating daily operations.

ESSENTIAL RESPONSIBILITIES:

• Coordinates and oversees clerical and clinical functions. (20%)
• Coordinates and/or performs clinical support duties not limited to preparing exam rooms, rooming patients to obtain health and physical information, and assisting healthcare providers in the delivery of patient care during exams, procedures, testing and administering injections. (20%)
• Schedules patients for procedures, diagnostic testing, and/or office visits. Provides patients with instructions and serves as liaison between the physician and patients. Maintains physician(s) calendars. (20%)
• Screens and directs telephone calls as appropriate. Takes appropriate actions and responds to internal and external customer inquiries. (20%)
• Supports front office including registration, chart preparation, insurance verifications, precertifications, and billing functions. (15%)
• Orders and tracks inventory of operational and clinical items. (5%)
• Performs other duties as assigned or required.
• May travel to satellite office locations to support physician(s) as required.

QUALIFICATIONS:

Minimum

• Medical Assistant certification
• 2 years of clerical support, insurance verification and registration experience in a medical office setting or equivalent education
• Experience with multiple computer software programs

Preferred

• Associate's Degree
• Driver's license

Additional Employment Requirements:

• CPR – American Heart Association

• Act 34 Criminal Background Clearance Certificate

• Act 33 Child Abuse Clearance Certificate

• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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