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Job Description
This position supports the team in ensuring the quality and reliability of Graphics Inkjet Supplies to meet targeted performance standards and deliver a positive customer experience. The SIE Associate Engineer (AE) analyzes defective supplies from the field for Falcon printheads (TIJ4 & Gen5i) and conducts system testing for change qualifications and quality issues. Additionally, the SIE AE compiles reports on supplies quality performance and defect findings.

Roles and Responsibilities

• Support engineers on product testing for qualification of change, quality issues and NPIs, including compilation and publishing of test result / findings 
• Perform failure analysis on defective supplies return from the field or printer factory, including generate & publish failure analysis report on autopsy work done
• Monitor field performance of supplies and diagnose any abnormalities in the performance trend, including escalation of findings to engineering team to take further actions
• Develop and work on improvement projects to enhance the productivity, issue detection capability or quality of the supplies
• Compile and publish management reports on supplies quality performance

Education and Experience Required

• Diploma in Engineering or possess equivalent experience
• Experience with data mining and analysis
• Experience with solving manufacturing and engineering problems
• Demonstrate competency in using excel and powerpoint software.
• Strong interpersonal skills
• Able to work independently as well as a team player
• Communicate well in English both written and verbal
• Good analytical skills, detail-oriented and meticulous
• Able to work under stress and multi-task
• Experience with using or developing PowerBi dashboards would be an added advantage

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"