Level 9: GN - SC&E - PRH – Process Excellence – Consultant

Accenture Strategy and Consulting

Business Unit: Strategy & Consulting, Global Network | Areas of Work: Process Excellence | Level: Consultant | Location: Gurugram, Mumbai, Pune, Bengaluru, Chennai, Hyderabad, Kolkata | Overall Relevant Exp: 4+ years

As part of Accenture’s Process Excellence organization within Strategy & Consulting, you will work in a collocated pod that turns AI ambition into measurable business value — taking solutions from problem definition to a live, scalable outcome.

You are a process-driven, industry-embedded advisor. You redesign how businesses get work done by combining AI, automation, and human expertise into smarter, more efficient processes — working at the intersection of business strategy and technology. You govern end-to-end enterprise workflows, create detailed blueprints (architectural plans, system connections, and workflow designs), define where people stay in control and where AI takes over, and translate complex business processes into AI-ready, executable designs for engineering and platform teams. The work demands hands-on design judgment that goes beyond high-level recommendations — turning strategy into concrete plans implementation teams can execute, with an agent-first mindset.

Roles & Responsibilities

• Owns end-to-end workflows across functions, systems, and data, reflecting how the business truly operates.
• Identifies where AI, automation, and orchestration can augment or replace human steps — and where human judgment must stay in the loop.
• Defines workflow logic, states, handoffs, and exception paths so each design is unambiguous and ready to build.
• Applies industry and regulatory knowledge to keep workflows compliant, realistic, and aligned to domain operating models.
• Translates client processes into clear, structured requirements that engineers and architects can build against.
• Supports value identification and quantification — gathers baseline data and helps define KPIs and success metrics.
• Supports business development and client workshops — conducts research and prepares materials that convey the solution and its business impact.

Must-have skills

• Deep process design expertise across Business Process Design and Workflow Analysis & Design, with hands-on experience re-designing processes to be AI-native and AI-ready — building workflows for AI and automation from the ground up.
• Strong native AI fluency — NLP, LLMs, RAG, Machine Learning, and Human-Machine Interaction (HMI), including agentic AI and multi-agent orchestration.
• Hands-on experience in Process Discovery and Process Analysis - ability to map and analyze current-state processes, identify optimization and automation opportunities, and drive Value Discovery that quantifies the business case for change.
• Domain Consulting depth in one or more industry sectors or functional areas — bringing process, operating-model, and industry knowledge to shape credible, context-aware solutions.
• Strong communication, interpersonal, presentation, and storytelling-with-data skills, combined with analytical thinking, cross-cultural competence, and the ability to solve complex business problems and deliver client delight.

Desirable skills

• Hands-on experience working with LLMs (e.g., OpenAI, Claude, Gemini) to build working prototypes, dashboards, and solutions that address real enterprise problems, with attention to token cost and performance.
• Experience implementing workflow automation and robotic process automation (RPA) solutions using tools such as UiPath, Automation Anywhere, or Microsoft Power Automate.
• Process discovery & analysis using process-mining tools such as Celonis or Signavio to uncover inefficiencies and automation opportunities; Lean Six Sigma certification a plus.

Educational Qualification

MBA or Master’s degree from a Tier 1 college is preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.