Job title – Trust & Safety Consultant

Practice: Software & Platforms, Industry Consulting

Management Level: 9 – Consultant

Location: Gurgaon / Bangalore / Hyderabad / Mumbai / Pune

Years of Experience: 3–6 years

Job Summary

We are looking for a consultant with hands-on experience in Trust & Safety (T&S) to join our practice. In this role, you will work with clients to assess, design, and improve their T&S strategy and operations spanning content moderation, policy enforcement, risk workflows, and operating models. A key part of this role is helping clients understand and integrate AI-driven tools and approaches into their T&S functions.

This is a functional consulting role. You will be embedded in client engagements, working across stakeholders to deliver practical recommendations and drive implementation.

Roles & Responsibilities

• Lead T&S consulting engagements across industries assessing current-state operations and identifying gaps in workflows, tooling, governance, and policy enforcement

• Shape T&S strategy for clients by evaluating their current operating models, identifying structural gaps, and defining a clear path to a mature, scalable Trust & Safety function

• Advise senior client stakeholders on how to build and govern T&S operations that balance platform integrity, user experience, and regulatory compliance

• Drive the integration of AI into client T&S strategies by identifying where automation and AI-assisted decision-making can reduce risk, improve consistency, and enable scale

• Own Trust & Safety deliverables across the AI lifecycle, including model evaluation, risk assessment, monitoring frameworks, and post-training performance analysis

• Design target-state operating models including role structures, escalation paths, quality frameworks, and implementation roadmaps aligned to client capacity

• Translate evolving regulatory requirements and industry best practices into actionable insights and recommendations to strengthen client policy and enforcement framework

• Create proposals, facilitate workshops and working sessions and communicate findings clearly to both operational and executive audiences

• Collaborate across cross-functional teams like delivery, quality, training, business transformation and industry experts to shape and deliver client-oriented solutions and contribute to practice assets and thought leadership

Must-have Skills

• 3-6 years of experience in Trust & Safety, content moderation, platform integrity, or a closely related field (in-house, vendor providers or consulting)

• Strong understanding of T&S operations including moderation workflows, policy enforcement, escalation management, and quality assurance

• Familiarity with AI/ML applications in T&S such as automated classifiers, risk models, or human-in-the-loop systems at a functional level

• Knowledge of the AI model lifecycle from pre-training and post-training through evaluation and monitoring with the ability to assess model behaviour and identify risks relevant to T&S operations   

• Experience designing or improving operating models, organization structures, or process workflows

• Ability to synthesize complex operational information into clear findings and recommendations

• Strong communication and stakeholder management skills, with comfort working across cross-functional teams and presenting to senior leadership

• Consulting mindset with structured thinking, comfort with ambiguity, and ability to manage multiple workstreams

Good-to-have Skills

• Prior experience in a management consulting or advisory role

• Exposure to AI governance, responsible AI principles in the context of T&S

• Knowledge of regulatory and compliance considerations around online safety (e.g., DSA, Online Safety Act, NetzDG, etc)

• Experience working with global T&S teams and an understanding of cultural nuances in content moderation

• Background in building or evaluating T&S metrics dashboards and reporting frameworks

• Exposure to change management or training design for T&S operations teams

Additional Information

• This role offers exposure to high-impact engagements with leading global technology, platform and software clients.

• Travel may be required based on client engagements.

• Hybrid work model with flexibility based on project needs.

• Opportunity to shape the firm’s customer-growth and AI-led service offerings and thought leadership.

About Our Company | Accenture

IMPORTANT before applying for a job internally:

• Review this application criteria.

• You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

• If you apply and are selected for a job at a higher level, it will be offered at your current level. You will be considered for promotion at the next eligible promotion period, except where subject to local law or contractual obligations*.

*ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable.

Priority Skill

Trust & Safety

Experience: Minimum 3-6 years of professional experience, with at least 2 years focused on AI enabled T&S strategy and operations, operating and governance models, policy enforcement and quality assurance frameworks

Educational Qualification: MBA from a Tier-1 B-School (preferred).

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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