Description -

Job Summary

This position is a Global Services Portfolio Readiness Manager in the HP Solutions Operations organization.

This role is part of the Services Product Setup organization and is responsible for enabling New Service Introductions for transactional lifecycle support services to market globally to achieve the objectives of the HPS business and support our customers and partners. This team also leads or is involved in services-related projects after launch, such as extensions, expansions or improvements to offerings or related processes, systems/tools, infrastructure, and/or documentation.  The role represents services within product or solution portfolio core teams, incorporating service requirements into various product/solution development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions and influences customer projects. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.

Responsibilities

• Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages

• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Set-up Services that meet or exceed customer expectations (offers, deliverables, modifiers); Modify existing Services per business requests.

• Plan and execute the introduction and release of the service SKU's ensuring that a support offering is available at service launch.

• Continually drives innovation through process automation and simplification.

• Analyzes the portfolio, identifies opportunities, and formulates recommendations and solutions to drive enhancements in portfolio performance.
• Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Analyzes operational reports to monitor business infrastructure performance and optimize operational processes.
• Sources and onboards new technology teams to optimize capabilities, ensuring alignment with evolving business requirements.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended
• Business or technical Bachelor's degree, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills

• Medium to high knowledge of IT and services industry.

• Knowledge of company organization and policies, HPS offerings, end to end processes, tools, and routes to market.

• Problem detection and analysis of root cause.

• Ability to influence different functions, geographies, and the ability to build strong consensus.

• Ability to think and act strategically

• Data Analysis
• New Product Development
• Product Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"