So, what's the role all about?

The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.

How will you make an impact

• Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who approves, and how it rolls out globally
• Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)
• Partner with regional leaders to balance global consistency with regional execution flexibility
• Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones—and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements
• Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)
• Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)
• Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)
• Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment
• Establish program success metrics and build a performance narrative—adoption, activation, engagement, revenue efficiency—tailored by partner type and region, and produce clear executive-ready updates with insights and actions

Have you got what it takes?

• 8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology
• Demonstrated success improving and scaling an existing program—not just launching a new one—including governance, enablement, execution, and operational rigor
• Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams
• Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior
• Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates
• Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights

You will have an advantage if you also have:

• Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)
• Familiarity with MDF or partner investment governance and measurement
• Experience with PRM/CRM tooling, workflow automation, and process mapping at scale
• International/global operating experience across regions and time zones

Requisition ID:
Reporting into: VP, Partner Strategy and Operations

Role Type: Individual Contributor