Head of Product, Trust & Safety (Mandarin Required)

Location:
- Singapore / NYC / Palo Alto

Industry:
- Consumer Internet / Technology

Function:
- Product Management
- Trust & Safety

Language:
- Mandarin & English (Mandatory)

The Company:
Our client is a leading global consumer technology company with a significant international presence and a rapidly expanding digital ecosystem. As the business continues to strengthen its international operations, it is investing in advanced Trust & Safety, risk management, and platform governance capabilities to support a safe, trusted, and scalable user experience. We are seeking an experienced Head of Product, Trust & Safety to lead the product strategy, development, and execution of critical safety and risk-management capabilities across international markets.

The Role:
This is a senior product leadership position combining Product Strategy, Trust & Safety, Risk Technology, and People Management. You will lead a team of Product Managers responsible for building and scaling solutions across content safety, platform integrity, risk prevention, policy enforcement, and governance infrastructure. The role requires someone who can translate complex platform risks and operational challenges into scalable product solutions, while balancing user safety, operational efficiency, regulatory considerations, and business objectives. You will work closely with Engineering, Algorithms, Data Science, Policy, Legal, and Trust & Safety Operations teams across international markets.

Key Responsibilities:
- Define and execute the international Trust & Safety product vision, strategy, and roadmap.
- Lead, mentor, and develop a team of Product Managers, establishing clear priorities and execution standards.
- Drive product initiatives across content safety, platform integrity, abuse prevention, risk detection, and policy enforcement.
- Develop and optimise moderation platforms, risk-control systems, policy enforcement workflows, and other Trust & Safety infrastructure.
- Partner with Engineering and Algorithm teams to improve automated risk detection, content classification, decisioning, and enforcement capabilities.
- Identify opportunities to leverage AI, machine learning, and large language models to improve Trust & Safety effectiveness and scalability.
- Translate complex policy, operational, and regulatory requirements into practical product capabilities.
- Establish product success metrics covering risk reduction, enforcement effectiveness, operational efficiency, and user experience.
- Ensure product capabilities can support different international markets, languages, cultural contexts, and regulatory environments.
- Lead complex cross-functional initiatives involving Product, Engineering, Data Science, Policy, Legal, and Operations.
- Collaborate closely with senior stakeholders and technical teams based in China to align international product priorities with global platform capabilities.

The Ideal Candidate:
We are looking for a senior Product leader with strong experience developing and scaling complex technology products, ideally within Trust & Safety, platform governance, risk control, or related areas. The strongest candidates will have:
- Significant Product Management experience, including leadership responsibility within a technology or consumer internet environment.
- Proven experience directly managing a team of at least 5 Product Managers (mandatory requirement).
- Demonstrated experience defining product strategy, owning complex roadmaps, and delivering products at scale.
- Strong understanding of Trust & Safety, content moderation, risk detection, policy enforcement, or platform integrity systems.
- Experience developing complex internal platforms, risk-control products, or operational technology systems.
- Strong technical understanding and the ability to work effectively with Engineering, Algorithms, and Data Science teams.
- Strong analytical and problem-solving capabilities, with experience defining product metrics and driving data-informed decisions.
- Experience leading complex cross-functional initiatives involving multiple stakeholders.
- Strong people leadership, organisational development, and stakeholder management capabilities.
- Experience within a large-scale consumer internet, social media, UGC, marketplace, or technology platform would be highly advantageous.
- Comfortable operating within a fast-paced, international environment.

Language Requirements:
- Professional fluency in Mandarin Chinese and English is mandatory.
- Candidates must be comfortable conducting senior-level product strategy discussions, technical discussions, and stakeholder alignment in Mandarin.
- Frequent collaboration with China-based Product, Engineering, and leadership stakeholders is a core requirement.
- Conversational Mandarin alone will not be sufficient.

Particularly Relevant Backgrounds:
Candidates with experience across the following areas will be particularly relevant:
- Trust & Safety Product Management
- Content Safety / Content Moderation Platforms
- Platform Integrity / Abuse Prevention
- Risk Control / Fraud Prevention Products
- Policy Enforcement Systems
- Platform Governance Infrastructure
- AI / ML-Enabled Safety Systems
- Large-Scale Internal Product Platforms
- Experience within major global consumer internet, technology, social media, or marketplace organisations would be highly valuable.

The Opportunity:
This is an opportunity to take ownership of a strategically important product function within a large-scale international consumer technology business. You will have:
- Leadership of an established Product Management team
- Significant ownership of international Trust & Safety product strategy
- The opportunity to build and scale advanced AI-enabled safety and risk-control capabilities
- Close collaboration with senior Product, Engineering, Policy, and Algorithm stakeholders
- Exposure to complex product challenges across multiple international markets
- The opportunity to shape how platform safety, integrity, and governance technologies evolve at scale
- Meaningful influence over the company's international product and technology direction

For an experienced Product leader who combines strong people leadership, technical product depth, and Trust & Safety expertise, this represents an opportunity to build and scale critical platform capabilities within a growing international technology organisation.

*Only shortlisted candidates will be contacted.

EA Licence No.: 25S3232
EA Personnel Reg. No.: R1874604
EA Personnel Name: Kenneth Ho