POSITION SUMMARY:

The General Manager, House of Dancing Water, is accountable for the overall strategic leadership, operational excellence, and financial performance of the resident show operations. The role provides senior-level direction, planning, governance, and cross-functional support to ensure the House of Dancing Water team operates in alignment with Melco’s standards, values, guest experience expectations, and business objectives.

The General Manager leads effective communication and collaboration with internal and external stakeholders, including artistic, technical, operational, customer service, commercial, support-function, vendor, and partner teams. The role is responsible for fostering strong working relationships and ensuring coordinated execution across all areas that support show delivery.

The role oversees the coordination of all resident show requirements, including theatre operations, infrastructure, logistics, workforce planning, scheduling, vendor support, and operational readiness, while maintaining a safe, compliant, commercially responsible, and guest-focused environment.

This position is integral to preserving and enhancing House of Dancing Water show’s reputation as a world-class entertainment production and a leading guest experience within the industry.

PRIMARY RESPONSIBILITIES: 

• provide overall leadership and strategic direction for House of Dancing Water operations, ensuring operational effectiveness, commercial discipline, and alignment with approved staffing, resource, and budget parameters.
• Serve as the senior operational authority for the show, providing clear leadership, governance, and decision-making support to directors, managers, and cross-functional teams.

• Oversee show-related vendor and supplier arrangements in collaboration with Supply Chain and relevant internal departments, ensuring service quality, contractual compliance, value for money, and timely delivery.

• Oversee day-to-day theatre operations, ensuring operational readiness, safety, service consistency, show continuity, and effective coordination among artistic, technical, front-of-house, and support teams.

• Lead the preparation, monitoring, forecasting, and control of annual operating budgets, with responsibility for cost discipline, EBITDA impact, revenue assumptions, and collaboration with Sales and Marketing on commercial variables affecting operational planning.

• Ensure accurate, consistent, and timely workforce, payroll, and operational data reporting by directors and department heads to Finance, Human Resources, and other relevant stakeholders.

• Partner closely with Sales and Marketing on brand-related initiatives, including merchandise, public areas, VIP experiences, guest engagement, externally produced events, media presentations, and other commercial activities connected to the show.

• Provide operational assessment and executive consultation on activities that may affect show delivery, including buy-outs, media events, theatre privatizations, marketing campaigns, special events, and other initiatives before formal commitments are made.

• Provide executive-level input on show scheduling, capacity planning, operational feasibility, team readiness, and resource allocation to support business needs while safeguarding show quality and team sustainability.

• Lead workforce planning and recruitment strategy for the show in partnership with Human Resources, ensuring transparent communication of vacancies, timely replacement planning, and appropriate involvement of divisional directors and managers.

• Support employee development, succession planning, training priorities, and performance capability initiatives that strengthen operational resilience, leadership depth, and employee engagement.

KEY PERFORMANCE INDICATORS:

• Achievement of approved financial targets, including operating budget, cost control, revenue contribution, EBITDA impact, and accurate budget forecasting and reporting.
• Consistent delivery of safe, reliable, and high-quality show operations, including theatre readiness, show continuity, production coordination, and timely resolution of operational issues.

• Effective workforce planning, recruitment coordination, succession planning, employee engagement, training support, and leadership development across artistic, technical, operational, and support teams.

• Strong cross-functional collaboration with Sales and Marketing, Finance, Human Resources, Supply Chain, Security, Property Services, and other relevant departments to support commercial objectives and operational requirements.

• Timely and effective delivery of strategic projects, special events, buy-outs, media activities, VIP experiences, and other initiatives without compromising show quality, safety, guest experience, or team sustainability.

• Maintenance of high standards of confidentiality, compliance, risk management, safety, governance, and documentation in relation to sensitive company matters, operational decisions, and stakeholder communications.

• Continuous enhancement of guest experience, brand reputation, stakeholder satisfaction, and the overall positioning of House of Dancing Water show as a world-class entertainment production.

QUALIFICATIONS:

Experience

• Minimum 10 years’ management experience in live entertainment, theatre, large-scale production, venue operations, or a comparable guest-facing entertainment environment.

Education

• Bachelor’s degree in Arts Administration, Theatre Management or a related discipline is preferred.

Skills / Competencies   

• A passion for the artistic performance environment
• Business acumen, sound practical judgement combined with the ability to manage both human and financial resources
• Strong financial literacy
• Demonstrated professional maturity, with the ability to balance creative and corporate demands and work in a multicultural environment
• Solid and consultative leadership skills; ability to build, develop, and motivate a diverse group of artists and staff, nurture and leverage their talents, build high-performing teams, and motivate and inspire creative people
• Strong communication and interpersonal skills; ability to communicate effectively at all levels in the organization with sensitivity to the needs of highly creative, artistic individuals
• Energetic, enthusiastic, and hardworking
• Calm, composed, and solutions-oriented when managing urgent operational issues or high-pressure situations.
• Strong problem-solving skills, with the ability to prioritize effectively, make sound decisions, and maintain operational continuity under pressure.
• Strong understanding of compliance, safety, risk management, confidentiality, and corporate governance requirements relevant to entertainment operations.
• Ability to work professionally with other departments
• Strategic planning experience
• Flexibility and adaptability to ad hoc tasks
• Ability to view diversity as a source of creative inspiration and welcome a range of cultural viewpoints and ideas