Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Join the Front Office team at Crown Metropol and help create memorable guest experiences. As the first point of contact for hotel guests, you'll deliver exceptional service through check-ins, check-outs, concierge assistance and guest enquiries.

What You'll Do

• Welcome guests and manage check-in/check-out processes.
• Provide personalised customer service and local recommendations.
• Process payments and maintain accurate guest records.
• Assist with reservations and upselling opportunities.
• Work collaboratively with Housekeeping, Bell Services and other hotel departments.

What We're Looking For

• Exceptional customer service and communication skills.
• Previous hospitality or customer-facing experience preferred.
• Experience with OPERA or hotel systems highly regarded.
• Flexibility to work a rotating 24/7 roster, including weekends and public holidays.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.