We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance. 

Primary Duties & Responsibilities: 

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office. 

• Provide effective training for new office staff, ensuring they complete competency checklists. 

• Schedule appointments and assist in coordinating any additional testing as directed by the physician. 

• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates. 

• Compile all necessary patient paperwork for daily appointments. 

• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system. 

• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy. 

• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise. 

• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management. 

• Reconcile payment batches at the end of each day and submit them to the Site Manager. 

• Schedule follow-up procedures and coordinate local ASC cases. 

• Assist patients with the completion of the Phreesia registration system. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Qualifications: 

• Minimum requirement of a High School Diploma or GED. 

• At least two (2) years of front office experience in a medical setting. 

• Prior leadership experience is preferred. 

Knowledge, Competencies & Skills: 

• Proficient in Medical Terminology, ICD-9, and CPT-4 Codes. 

• Exceptional customer service skills. 

• Strong written and verbal communication abilities. 

• Proficient in computer software and database skills. 

• Exceptional attention to detail. 

• Ability to multitask and excel in a fast-paced environment. 

• Strong proactive problem-solving skills. 

• Typing speed of a minimum of 40 words per minute. 

• Very comfortable asking probing questions to patients. 

• Must demonstrate a caring, compassionate, and patient attitude. 

• Maintain HIPAA compliance. 

• Ability to type 40 Words Per Minute.