Mercier Consultancy is currently offering an exciting opportunity for a French-speaking iRobot Support Specialist to work remotely from anywhere in Bulgaria. This position is perfect for French speakers who are passionate about customer service and technology, providing support to iRobot customers while enjoying the flexibility of working from home. With a competitive salary, comprehensive training, and the opportunity to work for a globally recognized brand, this role offers an excellent balance between career growth and personal freedom.

Living in Bulgaria offers an exceptional quality of life, with one of the lowest costs of living in Europe and the flexibility to choose where you want to call home. Whether you prefer the vibrant atmosphere of Sofia, the coastal charm of Varna or Burgas, or the peaceful surroundings of smaller towns, Bulgaria has something for everyone. You'll enjoy affordable housing, delicious local cuisine, stunning mountain and seaside destinations, and easy travel across Europe. Combined with the convenience of remote work, Bulgaria provides the perfect environment to enjoy a relaxed lifestyle while building an international career.

Requirements

As an iRobot Support Specialist with French and English you will be a part of a great team and all together will:

• Manage incoming calls and customer service inquiries related to iRobot products and technical support information
• Identify and assess customers’ needs to achieve satisfaction
• You need to speak a C1 level of French and high level of English
• Be in possession of an EU passport or Bulgarian work permit

Benefits

• Work from Anywhere only in Bulgaria
• Stable job and career development opportunities
• Attractive salary
• Full paid training
• Special Discounts and Offers (Food vouchers, Multisport cards)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard corners)
• Support and learning
• Employee referral bonuses & Recognition programs