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Job Summary

The Franchise Business Manager works cross functionally with marketing, training and R&D/SCM to assist the international franchisees in designated regions (UK).  Develops a good working relationship with each franchisee and works shoulder-to-shoulder with their organization to build sales, customer satisfaction, market share, and profitability.  Strengthens and protects the company’s brand and communicates the company’s culture and core values.  Provides assistance in: sales growth, new store development, inventory and quality control, store and market productivity and profitability, site selection, construction, equipment installation, store team member training, and marketing.  ​

Duties and Responsibilities (other duties as assigned)

• Support the Business Director in increasing the market share and sales of assigned units/markets in accordance with good operations, business practices policies and procedures.  This includes helping each franchisee establish individual, specific business plans and building and maintaining trusting and respectful relationships. 

• Assist each franchisee to continuously improve customer satisfaction in each of the franchisee units to ensure the highest levels of product, service and image as defined by the company’s operations manual. 

• Assist the franchisee in gaining access to the resources of the region and the corporation, and ensure follow up as needed. 

• Tracks and analyze monthly P&Ls of all new franchisees for the first 12 months of operation with the finance team.  Provide insights into how optimum profits are attained. 

• Work with Finance to complete a financial review no later than 120 days after the franchisee begins business. Review the P&L and cash flow performance of all new franchisees to identify potential problems and recommend solutions.  Discuss cash flow and break-even sales as they relate to the overall financial health of the franchisee.    

• Evaluate the need for investment to maintain and improve customer satisfaction, market share and profitability.  Evaluate cost-effectiveness of investments with the development team. 

• Support the introduction of new products, procedures, equipment and any other corporate and regional programs. 

• Attend franchise business meetings as needed. Support the Business Director in  presenting the corporation’s perspective and evaluation the franchisees strategies to improve sales and market share, profitability and financial stability, customer satisfaction, strategy planning by the operating partner, investment (three year plan), management depth and strength, people practices and any other business practices related to improving the business and/or expandability.  

• Support the necessary pre-opening preparations to ensure a smooth and efficient unit opening consistent with Papa John’s customer satisfaction standards.  This includes coordinating corporate and regional resources to ensure a successful opening and assisting the franchisee in initiating the necessary training and preparation to assure the highest level of Q.S.C. and customer satisfaction during the opening of the new unit. 

• Assist and support the training of new franchisees.  Advise regional team of any concern or additional training that would be required.  

• Work with Quality Control Centers to provide quality products, assist with cost control, and compliance visits as required. 

• Ensure the stores are inspected and in compliance to the company’s standards. 

• Support the Business Director in reviewing and approving sites of new stores, as directed, and in coordination with the development department. 

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.