Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

About The Role:

Caterpillar is seeking an experienced Fleet Manager to serve as the primary connection among the customer, Caterpillar, and participating Cat dealers for Fleet Management activities. This role coordinates maintenance and technical support for covered marine engines to improve reliability, availability and overall customer support.

Key Responsibilities:

• Serve as the primary contact for fleet-management activities under a customer agreement.
• Coordinate/track preventive maintenance, engine overhauls, service parts, and dealer support.
• Maintain accurate records of covered engines, maintenance schedules, service history and action items.
• Provide technical and product support, including service-letter reviews and failure-analysis coordination.
• Monitor dealer readiness, parts availability, service execution, reporting, and corrective actions.
• Support digital connectivity, remote monitoring, diagnostic alerts, and issue resolution.
• Lead quarterly operations meetings, support business performance reviews, and issue fleet reports.
• Coordinate alignment between the customer’s planned maintenance system and applicable preventive-maintenance and overhaul scopes.

Required Qualifications:

• 5+ years related field experience with engines and understanding of operations and servicing
• Customer-facing experience in fleet management, product support or a related technical role.
• Experience coordinating maintenance, overhauls, parts, dealers, and technical resources.
• Ability to interpret technical documentation, inspection findings, fluid-analysis results, service letters, and engine operating data.
• Strong planning, reporting, stakeholder-management, project management and problem-solving skills.
• Excellent oral and written English communication skills

Desired Qualifications:

• A completed university degree in Engineering, Business, or related field

• Deep understanding/experience of the marine industry 

• Demonstrated ability to empower teams  

• Good knowledge of Caterpillar policies, standards, and procedures

• Knowledge of Caterpillar digital technologies 

• Knowledge of Caterpillar dealership network 

What Will You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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