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Job Description Summary

Job Description

JOB TITLE: Optimisation Business Analyst 

SALARY: £44, 901 - £49,890 

LOCATION(S): Birmingham, Leeds, Manchester or Edinburgh 

HOURS: Full time – 35 hours per week  

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.  

What you’ll be doing:  

Consumer Financial Crime Optimisation & Strategy is responsible for identifying, designing and delivering change that strengthens financial crime controls, improves customer outcomes and drives operational efficiency across our Financial Crime operations. 

We're recruiting multiple Financial Crime Optimisation Business Analysts to support a growing portfolio of strategic, regulatory and operational change initiatives. This role sits at the centre of the change lifecycle, helping teams understand complex problems, find opportunities for improvement and shape practical solutions that deliver measurable business benefits. 

This is a highly analytical role which combines business analysis, process improvement, data analysis and operational consultancy skills. You'll work closely with operational teams, project managers, technology partners and senior team members to interpret large and complex data to identify optimisation opportunities.   

Successful candidates will bring strong data skills, including Power BI, enabling them to analyse operational performance, identify optimisation opportunities and support data-driven decision making. Financial Crime experience is essential, allowing you to effectively understand operational processes, customer journeys, risk considerations and regulatory obligations. 

You'll play a key role in shaping future operating models, improving controls, simplifying processes and supporting delivery of change that improves productivity, colleague experience and customer outcomes. 

Day to day you'll: 

• Lead discovery activities to understand business challenges, operational inefficiencies and improvement opportunities, including facilitating workshops, stakeholder interviews and requirements gathering sessions across business, operational and technical teams.  

• Capture, analyse and document business requirements to find opportunities to simplify processes, improve controls, reduce waste and enhance customer outcomes, ensuring solutions address underlying business needs. This will include producing current-state and future-state process maps using recognised business analysis techniques.  

• Conduct root-cause analysis using data, operational insight and feedback to perform detailed analysis of operational performance, customer outcomes and management information and develop dashboards, reports and actionable insight using Power BI and other reporting tools.  

• Support project mobilisation activities, including impact assessments, requirements definition and solution evaluation, working alongside Project Managers and technical teams to ensure solutions are practical, deliverable and aligned to operational needs.  

• Support the development of business cases, options assessments and benefit realisation plans.  

• Assist with testing, implementation planning and operational readiness activities.  

• Produce high-quality documentation including requirements, process maps, options papers and stakeholder materials.  

• Act as a trusted consultant and subject matter contributor across Financial Crime optimisation initiatives. 

Why join us?  

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.  

What we’re looking for?  

• Business analysis & requirements 
  Strong experience delivering business analysis within change, transformation, optimisation or consulting, including gathering, challenging and translating requirements into practical solutions. 

• Process analysis & improvement 
  Experience mapping current and future-state processes, identifying root causes and designing improvements that deliver better customer, colleague or operational outcomes. 

• Data & insight 
  Strong analytical skills, with experience using SQL and data visualisation tools such as Power BI to explore data, identify trends and turn findings into meaningful insight. 

• Discovery & stakeholder engagement 
  Confident facilitating workshops, interviews and discovery activities, building positive relationships and constructively challenging participants to reach shared outcomes. 

• Financial Crime knowledge 
  Experience within Financial Crime, Fraud, AML, KYC, Customer Due Diligence, Transaction Monitoring, Economic Crime or Risk, with a good understanding of operational processes, controls and regulatory expectations. 

• Problem-solving & communication 
  Able to bring together process, data and stakeholder insight to solve complex problems and communicate recommendations clearly to operational, change and senior audiences within a regulated environment. 

And any experience of these would be really useful: 

• Financial Crime transformation 
  Experience supporting Financial Crime transformation, remediation or operational improvement across areas such as AML, KYC, Transaction Monitoring or Fraud. 

• Automation & digital change 
  Experience supporting automation, workflow redesign or digital transformation, ideally working alongside technology, platform or engineering teams. 

• Operating model & continuous improvement 
  Knowledge of operating model design and improvement approaches such as Lean or Six Sigma, with experience translating analysis into measurable operational improvements. 

• Advanced analytics & automation 
  Exposure to larger operational datasets and analytical or automation tools such as Python or Power Automate, alongside experience defining performance measures or benefits. 

• Professional Business Analysis development 
  Relevant professional development or qualifications such as BCS Business Analysis, CBAP or AgileBA, or equivalent practical experience. 

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

This is a place for you: 

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.  

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. 

We also offer a wide-ranging benefits package, which includes:  

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Benefits you can adapt to your lifestyle, such as discounted shopping 

• 28 days holiday, with bank holidays on top 

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you’ll learn and thrive?  

Apply today and find out more! 

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today. 

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.