Department/Unit:

Work Shift:

Salary Range:

Essential Duties and Responsibilities

• Create and send/receive CD for imaging transfers.
• Monitor Life Image cloud application to upload images from outside facilities.
• Work with radiologists to obtain prior imaging and reports to ensure accurate care for current visit.
• Resolve image exceptions.
• Establish or request imaging connections with various facilities.
• Provide imaging reports to patients and facilities.
• Communicate and coordinate images with hospital staff to expedite patient care.
• Help patients to retrieve reports and send to needed referring physician(s).
• Answer phone calls and communicate with patients, co-workers and referring facilities.
• Work with facilities to share imaging whether by mail, PACS or cloud-based applications.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 1-3 years Basic customer service or related duties - required
• Basic math skills required.
• Basic computer skills with MS Office applications.
• Communicate well with others.
• Respond and communicate via email effectively.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Albany Medical Center is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Thank you for your interest in Albany Med Health System!​

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.