Job Description

Copeland is hiring a Field Service Specialist to support our Retail Solutions products, services, and commissioning services of new installation, retrofit, and existing sites. The Field Services Specialist is required to establish, promote, and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

This position is remote with up to 70% travel. The Field Services Specialist can reside anywhere in Canada, with a strong preference for individuals in Eastern Ontario, Quebec, The Maritimes, and British Columbia.

AS A FIELD SERVICES SPECIALIST, YOU WILL: 

• Troubleshoot and resolve basic HVAC mechanical, electrical, and control problems
• Communicate with customers upon arrival and before leaving the work site and ensure high levels of customer satisfaction.
• Meet regularly with customers to become familiar with operating problems.
• Keep customers informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promote the sale of add-on work.
• Manage assigned work to meet professional and efficient execution of time and customer satisfaction.
• Assist in the loading and commissioning of all system and network-level controllers as required.
• Assist in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• Provide field change information to the project team for the creation of as-built drawings and software.
• Keep current on safety bulletins and safety field change notices.
• Operate in a safe manner in accordance with published safety guidelines.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Associate’s (AA) degree or equivalent from a two-year college or technical school (or equivalent working experience)
• 2+ years of experience with HVAC controls or building automation systems field including commissioning and start up.
• Strong computer skills required
• Effective interpersonal and communication skills to represent the company to customers and other outside contacts in an ethical and professional manner.
• Ability to explain technical information to technical and non-technical people.
• Authorized to work in Canada and travel to the United States without sponsorship now or in the future. Some overnight travel may be required.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• 2-year degree in electronics, mechanical systems
• Two years’ experience in installing electronic and/or mechanical systems.
• 313A Certification
• Bilingual (English/French)

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with the Ontario Employment Standards Act, 2000 (ESA), the base salary range for this role is $90,000 - $125,000 CAD annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live.