JOB DESCRIPTION:

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile:

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

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