Mission - Strategic role & Business Partner for operations management

The FCP Lead is a senior, strategically positioned role within the COO function, acting as primary operational interface between local and Wholesale Banking business stakeholders, Financial Crime Prevention functional line, global FCFP organization, service providers and regulator(s).

The role combines risk mindset, strategic thinking, change leadership and advisory capability next to subject-matter expertise. It also has entire responsibility for ensuring regulatory compliance, operational resilience but also supporting ING’s value-for-money through continuous optimization of tools and services.

The role contributes to ING's ambition to remain compliant but competitive in a rapidly evolving banking landscape by responding to changing customer expectations for faster, simpler and increasingly digital services, while delivering on COO priorities by focusing on scalability, digitization, higher transaction volumes, reduction of error-prone offerings and unlocking AI's potential at a contained cost.

The role promotes a “One-Team” operating model by breaking barriers between countries, lines, teams, domains, hubs and global product/service organizations. It acts as a relationship manager and connector rather than an expert processor, positioned as the interface between local and global business lines (incl Global Process Leads, if any), the broader COO network, centers of excellence and service hubs.

The role ensures compliant, efficient and responsible oversight of processing in hubs for FCFP outsourced activities. While more activities may be performed outside the local entity, the latter remains accountable for quality of client service, operational resilience, data quality and compliance with regulations.

Roles and responsibilities

Business Partnership

Ensures the Financial Crime and Fraud Prevention purpose is delivered within WB Switzerland by:

• Being delegated risk owner of the FCP risks, local owner of all 1LoD FCP processes regardless of place of their execution (ING Hubs, executed by 3rd party), local TIPM service owner for processes executed in ING Hubs or by third parties.
• Being responsible for yearly dynamic planning, capacity planning, budget adherence, and management of local 1LoD FCFP staff. Submits FTE requests to the functional line & Resource Board for approval.
• Leading and developing a team of skilled FCP professionals across
• - Know-Your-Customer activities (onboarding and reviews, periodic or event-driven),
• - Screening activities (Name screening, Transaction screening or Adverse Media screening),
• - Transaction post- monitoring activities, and
• - Fraud prevention activities.
• Ensuring the entire management of the local leads (if any), Special Matter Experts, and staff across above domains, favoring flexibility and complimentary. This includes training and career plan for staff.

End‑to‑End Process Ownership & Change

• Is the primary responsible for the End-to-End compliance to local and global regulatory requirements in Financial Crime & Fraud matters towards regulator(s).
• Ensures understanding and oversight of the full End‑to‑End product and client life cycle across domains, sectors, countries and hubs.
• Drives and coordinates local implementation of global FCFP strategies, policies, target operating models, tooling and digital initiatives as well as regulatory change programs.
• Supports CH prioritization for migration to global platforms and standardized solutions, with or without local additional solutions.
• Identifies gaps, risks or inefficiencies in (global) processes and work with global product leads (GPLs) or regional Lead to remediate them or optimize the set-up.
• Is actively involved in the global and regional FCP community by cooperating on projects, providing constructive feedback, and offering mentoring or buddying support, as well as supporting design of global and local FCP related internal control documents.

Service Quality, Cost and Outsourcing Oversight

• Ensures high‑quality, cost‑effective service delivery in KYC/Screening/Monitoring/Fraud for the country and clients.
• Ensures data quality and adherence to local data governance requirements (QC/QR) across FCP-related client and transaction processes.
• Oversees and is responsible for the execution, speed and quality of locally delivered or outsourced services,
• Ensures service performance of all providers.
• Presents BAU monthly reporting, data quality results, procedures (new or changes), and tooling acceptance as well as any issues and breaches to the local COP-FCP instances, chaired by COO.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

• Leadership and strategic thinking skills.
• Significant experience within operations for WB with exposure to Financial Crime Prevention, Compliance, Sourcing, Risk Management, Operations or transformation roles.
• Experience with operating model changes, service oversight, process optimization, digitization, automation or AI-related transformation initiatives.
• Good understanding of end-to-end execution processes, service delivery models and operational controls.
• Experience working with global hubs, outsourced services and cross-border operating models.
• Proven ability to translate regulatory or strategic change into operational execution.
• Good understanding of data governance, local data constraints and operational data quality requirements.
• Good understanding of AML/CTF, sanctions, anti-bribery and corruption, fraud and broader financial crime risk management frameworks.
• Strategic partnership mindset with strong understanding of business, client, risk and operational priorities.
• Ability to set the roadmap and drive the change.
• Data literacy and ability to interpret management information.
• Ability to manage complex cross-functional initiatives involving local teams, global functions, hubs and centers of excellence.
• Digital and technology awareness, including automation and transformation initiatives.
• Minimum university degree; business, finance, law, risk, compliance or operations qualification preferred.
• Professional certification such as ACAMS, ICA, Certified Fraud Examiner or equivalent is preferred.
• Knowledge of Swiss Regulatory environment is a key differentiating element.

Languages

• English: fluent
• French and any other language: will be an advantage

Soft Skills

• Excellent stakeholder management skills.
• Leadership that sets the direction and lifts others (Orange Code).
• Effective collaboration across diverse, global, and cross-functional teams.
• Strong advisory capability and sound judgement under pressure.
• Change leadership mindset with the ability to guide teams through complexity.
• Attention to detail combined with a strategic, end-to-end perspective.
• Excellent communication, presentation and escalation skills, including ability to support COO in global forums.

Rewards and benefits 
We want to make sure that it’s possible for you to strike the right balance between your career and your private life.  

The benefits of working with us at ING include: 

• Vacation days depending on contract 

• Competitive pension scheme 

• Hybrid working  

• Personal growth and constant learning opportunities 

• An informal working environment with innovative colleagues 

About us 
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.  

Questions? 
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.