Family Care Programme Advisor (HR)

Salary: £DOE

Hours: 37.5 per week / Monday-Friday

Job Type: Permanent / Full Time

Location: Client site based in the Farringdon/Blackfriars area of London

This is an office-based role with flexibility of working from home 1 day per week

Purpose of the Role

We are seeking a Family Care Programme Advisor to join one of our clients in the financial services sector. Based on-site in London, you will act as a subject matter expert, supporting employees and managers across an EMEA workforce spanning more than 20 countries.

Working across a diverse range of legislative frameworks, company policies, and cultural contexts, you will provide consistent, accurate, and compassionate guidance throughout the employee leave journey, ensuring a seamless and positive experience.

This role owns the administrative and advisory processes for EMEA wide locations, ensures accurate and timely case management, supports the FCP Lead on programme-wide initiatives, and provides guidance, mentoring, and escalation support to the FCP Administrator.

What We Can Offer You

• Flexible working and holiday entitlement
• Discounted childcare
• Employee recognition and awards
• Retail, leisure, and holiday discounts
• Wellbeing support and resources

Why Join Us?

At Bright Horizons Work+Family, we partner with some of the world's leading organisations to help employees achieve the balance they need to perform at their best, while providing the support and resources to grow and thrive both professionally and personally.

This is a unique opportunity to make a meaningful impact within a fast-paced, international environment, supporting employees through some of life's most significant moments.

Key Accountabilities

• Act as the key contact for complex and high-level parenting cases across EMEA
• Provide specialist guidance to employees and managers on parenting leave policies, entitlements, processes, and country-specific requirements
• Manage escalations, collaborating with the wider HCM team as required to ensure timely and effective resolution
• Manage end-to-end parenting leave processes across EMEA countries, ensuring accuracy, compliance, and timely communication
• Maintain knowledge of country-specific policies and work closely with HR partners to deliver a seamless employee experience.
• Support continuous process improvements
• Lead and facilitate engagement activates
• Own and maintain intranet content, Family Care programme resources and documentation
• Represent the Family Care Programme in internal initiatives and help promote engagement across the business
• Support the Family Care Programme Lead with year-end activities and programme delivery
• Contribute to key projects and initiatives that enhance the Family Care Programme and employee experience
• Provide day-to-day guidance and support to the Family Care Programme Administrator.
• Build strong partnerships with HCM colleagues and stakeholders to ensure a seamless employee experience.

Essential / Desired Experience and Qualifications

• EMEA HR advisory experience, including complex and sensitive case management (Essential)
• Knowledge of EMEA leave policies and multi-country HR processes (Essential)
• Experience working in a fast-paced corporate environment (Essential)
• Strong communication, organisation, and stakeholder management skills (Essential)
• CIPD Level 5 (or a relevant degree) (Essential)
• Experience supporting EMEA-wide projects (Desirable)
• Proactive, collaborative, and solutions-focused approach (Desirable)

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.  We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application.

Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.

We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.

Proud to be a Great Place to Work for 20 years. Apply today!

We look forward to receiving your application!