ESSENTIAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:

• Acts as primary point of contact and liaison with colleges on a range of complex scheduling, course modifications, operational and administrative issues related to academic course offerings and special assignments.

• Maintains current and accurate class schedule data and communicates directly with faculty to ensure effective and efficient assignment of sections for all class delivery methods.

• Responds to University Scheduling correspondence within one business day.

• Develops and sustains expertise on software applications including XRM, Campus Vue and internal university systems.

• Enters pay and adjustments according to scale and position with 99% accuracy.

• Ensures that classes are scheduled advance based on projections in accordance with University requirements.

• Ensures that all faculty/adjuncts are utilized accordingly.

• Works with the adjunct recruiters, colleges and OFTD on replacements and communication of course evaluation changes and requests.

• Works and communicates with Classroom Operations and Colleges on program changes and understands criteria and program information.

• Attends all program and college related functions in accordance to college and programs assigned.

• Assists as needed with internal and external departments to coordinate trainings, mentorships, and peer reviews ensuring they are staffed and scheduled in accordance to process.

• Assists in updating and maintaining accurate faculty files to meet accrediting standards.

• Creates and maintains various department metrics using Excel and XRM system.

• Continually develops and maintains technical skills for high quality levels of technical support for end users.

• Performs file and document management audits as well as data entry.

• Maintains policies and procedures to insure the security and integrity of technology installations, resources, and services.

SUPERVISORY RESPONSIBILITIES: N/A

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Integrity and Ethics

• Student and Customer Oriented

• Communication

• Action Oriented/Problem Solving

• Self-Leadership

• Professionalism

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A Bachelor's degree (B. A.) from four-year College or university is required.

• Minimum of 2 years’ customer-service/administrative, or related, work experience.

Certifications, Licenses, Registrations: None

Skills, Abilities, or Other Qualifications:

• Must be able to organize, pay close attention to detail and prioritize.

• Effective time management and multi-tasking skill.

• Excellent customer service and interpersonal skills.

• Ability to work cooperatively in a team environment, or effectively independently.

• Good verbal and written communications skills with a good command of the English language.

• Proficiency using Microsoft Office Suite, especially Excel.

• Experience with Campus Vue or another database scheduling system desired but not required

• Self-directed learning of new technology applications quickly and efficiently.

• Sense of urgency when responding to emergency or on-call situations in a timely manner.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.