TITLE: Facility Greeter (TEMP)

DEPARTMENT: Patient Access Services

LOCATION: SLH - CPH-MAIN: 50 Leroy Street, Potsdam, NY 13676

HOURS: PER DIEM

SCHEDULE: Mon - Fri (5:30AM - 8:30PM) / Every other weekend (Rotating shift, but Primary Shift will be 12:30pm to 8:30pm. ( minimum of 24 hours a week).

SUMMARY

The Facility Greeter welcomes and screens all employees, visitors, vendors, contractors, volunteers and any other individuals looking to enter at designated entrances within the facility. This screening process includes taking temperatures and asking a standard set of questions. The Facility Greeter will ensure that employees have completed their Daily Pass within 2 hours of entering and that all individuals entering the facility are properly masked and cleared to enter. The Facility Greeter must promote positive guest relations and must ensure that wait time are minimal by keeping the screening line moving efficiently

RESPONSIBILITIES:

• Ensure that employees have completed their Daily Pass within 2 hours of entering the facility
• Strong attention to detail; Ask required set of standardized screening questions and take temperatures of all patients, visitors, vendors, interviewees and any other individuals not using Daily Pass, who are looking to enter the facility, ensuring that they are cleared to enter, and properly and professionally handling situations where we are not allowing someone to enter the facility
• Ensure that the screening line moves quickly and efficiently to limit wait times for those entering the facility
• Ensure that anyone entering the facility is properly masked (with their nose and mouth covered), and distribute a mask to those not wearing one
• Display a positive, warm and welcoming attitude to coworkers and all individuals who are entering the facility
• Must have flexibility to work evening and weekend hours
• Dependent upon assigned work location, may also assist with visitor check-in

May include the following additional responsibilities:
• Maintains floors in the entrance/waiting area (wet and dry) following established policies
• Dusts, cleans and polishes furniture, surfaces and woodwork in the entrance/waiting area following established procedures.

Minimum Qualifications:
None. Customer service experience preferred.

Desired Attributes:

● Warm, positive and welcome towards all individuals entering the facility.
● Ability to minimize wait times by keeping screening lines moving efficiently.
● Strong attention to detail.
● Flexible schedule with ability to work evening and weekend shifts.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$16.00 - $16.00Potsdam13676

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.