Job Title

Job Description Summary

Job Description

Key Responsibilities:

• Coordinate housekeeping, pantry, pest control, landscaping, waste management, and other soft services.
• Monitor daily facility operations and ensure service standards are consistently met.
• Manage outsourced vendors and service providers, including performance reviews and compliance checks.
• Conduct routine inspections of office areas, restrooms, cafeterias, reception areas, and common spaces.
• Track and resolve employee complaints and service requests related to workplace facilities.
• Ensure adherence to health, safety, hygiene, and environmental standards.
• Support event management, visitor management, and workplace hospitality services.
• Monitor consumables inventory such as pantry items, cleaning materials, and hygiene supplies.
• Prepare service reports, audit findings, and vendor performance metrics.
• Support emergency response and business continuity requirements from a facilities perspective.

Required Skills:

• Vendor and contract management.
• Strong customer service and stakeholder management skills.
• Knowledge of housekeeping, hygiene, and workplace operations.
• Problem-solving and coordination abilities.
• Good communication and reporting skills.
• Proficiency in MS Office and facility management systems.

Typical Qualification:

• Bachelor's degree or Diploma in Facility Management, Hospitality, Hotel Management, Business Administration, or a related field.
• Experience in facilities management, hospitality, workplace services, or soft services operations.