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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Account Director with strong client management, people management, soft skills, business oriented, previous experience in the role.

Leads the strategic and operational direction of a regional Life Sciences IFM account, ensuring service delivery complies with pharmaceutical, biotech, and medical device industry regulatory standards (GMP, FDA, etc.). Serves as the primary executive point of contact between the client and the organization, overseeing multi-country teams, financial performance, and regulatory compliance.

Key Responsibilities (Summary)

• Client relationship management: Primary executive contact; builds trust through transparent performance communication.
• Technical operations oversight: Ensures preventive/corrective maintenance of critical systems (cleanrooms, qualified HVAC, purified water, validation equipment) complying with GMP.
• Financial management: Owns account P&L, budgeting, cost control, and reporting.
• Team leadership: Leads, develops, and retains multi-country account management teams.
• Vendor/subcontractor management: Oversees qualification, audits, and documentation of specialized service providers.
• Regulatory compliance support: Coordinates audits and health authority inspections with client quality teams.
• Strategic initiatives: Drives digital transformation, sustainability, and energy efficiency aligned with ESG goals.

Qualifications

Experience in facility management, preferably in regulated life sciences environments. Multi-country LatAm account experience preferred. Fluent English and Spanish; Portuguese highly desirable. Engineering, business, or science degree preferred; CFM/FMP/PMP certifications a plus. Strong knowledge of GMP, FDA. Budget management experience (typically USD 10M–50M+ annually). Frequent regional travel required.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.